topic Re: my text doesn't work in Get Support

Re: my text doesn't work

Ug33 — Thu, 06 Jan 2022 07:33:36 GMT

I'm a new customer and don't

Re: my text doesn't work

Anonymous — Sun, 18 Apr 2021 20:59:47 GMT

@Ug33 : Which phone are you using? How about calls in/out? Internet browsing? Which texts...in or out? Or picture/MMS?

Re: my text doesn't work

Dunkman — Sun, 18 Apr 2021 22:12:42 GMT

@Ug33

@Ug33 wrote:
I'm a new customer and don't

A few basic troubleshooting advice:

Reboot phone

Network reset of phone

Toggle airplane mode on, then off.

P.S. I started your own thread.

Re: my text doesn't work

Anonymous — Sun, 18 Apr 2021 22:14:12 GMT

@Ug33 : Click on the Reply button to the lower right of a post and then type in the larger text box...not the tags box.

So any texts? Both in and out? Maybe restart the phone?

Re: my text doesn't work

Ug33 — Mon, 19 Apr 2021 05:27:30 GMT

I tried restarting the phone. That made no difference, I can't get or send texts, and I can't receive calls.

Re: my text doesn't work

Anonymous — Mon, 19 Apr 2021 05:34:40 GMT

@Ug33 : So you can browse the internet using mobile data (not wifi for this) and you can call out. Correct? Did you recently sign up and transfer your number in?

Re: my text doesn't work

Ug33 — Mon, 19 Apr 2021 13:48:58 GMT

I think so re the mobile data. And I can call out.

I did recently sign up and port my number.

Re: my text doesn't work

Dunkman — Mon, 19 Apr 2021 13:55:43 GMT

@Ug33 wrote:
I think so re the mobile data. And I can call out.
I did recently sign up and port my number.

@Ug33

Your port is likely stuck then. With stuck ports, you should be able to call/text out. Unable to receive calls or texts.

Here is some more information about porting:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

You can either call Telus porting team or contact moderator for help. I will private message you the phone number. This number can only be used for porting issues