topic Re: length of my service in Get Support

length of my service

baldy1 — Thu, 06 Jan 2022 07:33:32 GMT

Where do I find my inception date with Public Mobile?

Re: length of my service

will13am — Sun, 18 Apr 2021 17:44:29 GMT

@baldy1 , check your inbox for the timestamp of the welcome email when you first set up the online account. If you have historically used autopay, you can count the autopay rewards and back out a month.

Re: length of my service

esjliv — Sun, 18 Apr 2021 17:45:04 GMT

@baldy1 wrote:
Where do I find my inception date with Public Mobile?

@baldy1 ,

There is nothing in Self Serve that tells you this; would be handy though.

look back at texts from Public Mobile, you should have had your account PIN texted to you on activation.
search emails for the Welcome email
check credit cards when first charged
alternatively, ask Moderators: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

Re: length of my service

LurganIeUk — Sun, 18 Apr 2021 17:52:06 GMT

Look at your next payment date.

Build a simple excel program.

Enter your next payment date.

Then deduct in increments of 30.

One of the dates will be it.

Also a credit card transaction date will help.

Re: length of my service

baldy1 — Sun, 18 Apr 2021 18:00:29 GMT

Where do I find my inbox?

Re: length of my service

hairbag1 — Sun, 18 Apr 2021 18:06:35 GMT

@baldy1 wrote:
Where do I find my inbox?

Top of page on right side...click the little envelope icon and click InBox.

Edit....check your regular email In Box as well.

Re: length of my service

esjliv — Sun, 18 Apr 2021 18:02:15 GMT

@baldy1 wrote:
Where do I find my inbox?

@baldy1 your Email Inbox Folder.

Re: length of my service

HALIMACS — Sun, 18 Apr 2021 18:05:51 GMT

@baldy1

Do you recall setting up the Community account at around the same time?

If so, see this - possibly November 2017?

Re: length of my service

baldy1 — Sun, 18 Apr 2021 18:06:19 GMT

It does not go back far enough in time.

No need to reply, will try another method.

Your willingness to help is much appreciated.

Re: length of my service

RosieR — Sun, 18 Apr 2021 18:10:08 GMT

@baldy1 wrote:
Where do I find my inception date with Public Mobile?

Hi @baldy1 you registered in the community on 11-21-2017 so you must have joined Public Mobile thereabouts.

Enjoy the rest of the weekend

Aloha

RosieR

Re: length of my service

baldy1 — Sun, 18 Apr 2021 18:11:41 GMT

THANK YOU HALIMACS!

Re: length of my service

HALIMACS — Sun, 18 Apr 2021 18:14:32 GMT

Hi @baldy1

If I were to hazard a more accurate guess, see this 3 year anniversary badge you earned.

It would suggest your account inception date would have been around February/March 2015:

Re: length of my service

LurganIeUk — Sun, 18 Apr 2021 18:40:26 GMT

@HALIMACS

Did you find that in Badges???

Re: length of my service

Anonymous — Sun, 18 Apr 2021 18:45:58 GMT

@baldy1 : So I'm wondering why you're asking. Are you seeing $5 for the loyalty reward? If so, that's it. You're maxed out.

Re: length of my service

HALIMACS — Sun, 18 Apr 2021 18:57:40 GMT

@LurganIeUk wrote:
@HALIMACS

Did you find that in Badges???

Yes, it was in the user's badges.

Presume it's accurate... however I've noticed they seem to have maybe stopped assigning those "Anniversary Badges" in recent years.

Re: length of my service

Korth — Sun, 18 Apr 2021 19:18:37 GMT

@HALIMACS wrote:
Hi @baldy1

If I were to hazard a more accurate guess, see this 3 year anniversary badge you earned.

It would suggest your account inception date would have been around February/March 2015:

That badge does not signify three years since signup, three years of Loyalty.

It was issued to all customers to celebrate the third anniversary of a PM event. There were second anniversary and third anniversary badges - but no first anniversary badge and no subsequent anniversary badges - awarded to all PM customers (or at least to all PM community members) regardless of their actual loyalty tenure.

https://productioncommunity.publicmobile.ca/t5/Announcements/It-s-our-second-year-anniversary/td-p/141232

Re: length of my service

HALIMACS — Sun, 18 Apr 2021 19:40:08 GMT

Oh, that's good to know, @Korth Thanks. 👍

That would explain some things/differences I'm noticing amongst user's badges.

So it may be more likely the OP start date may have been closer to the Community start date.

Re: length of my service

hTideGnow — Sun, 18 Apr 2021 19:43:10 GMT

Reading to old thread and found "Public Lab". I am new and never see this , so I guess there is no more lab??

Also, it looks good that back in the day they had a little report of what archived in that year. it really show customers that they are improving and its a business that they care. I don't see it now. It really look to me that they are just maintaining an old dying car 😞

Re: length of my service

AE_Collector — Sun, 18 Apr 2021 19:44:49 GMT

@Korth

Thanks for explaining. I have seen discussion of this badge previously but didn’t really understand it until now.

So all that it verifies here is that the OP was a customer on 03-07-2018.

AE_Collector

Re: length of my service

dabr — Sun, 18 Apr 2021 19:48:43 GMT

@hTideGnow wrote:
Reading to old thread and found "Public Lab". I am new and never see this , so I guess there is no more lab??

@hTideGnow I think the lab has been discontinued for about 3 years at least now. I'm not sure why it was discontinued, certainly seems like a good idea where customers could provide some useful suggestions and feedback to PM.