topic Re: Adding Add On in Get Support

Re: Adding Add On

johnrathinas — Tue, 04 Jan 2022 18:50:04 GMT

I did the top up data add ons onto my plan and I am unable to see browse the internet on iPhon 6

Re: Adding Add On

will13am — Fri, 02 Jun 2017 01:32:57 GMT

The first thing I would start with is checking the APN settings. This link provides some how tos for doing that.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

Just to cover all the bases here, purchasing an addon is a two step process. The first step results in funds appearing in the account. Then you have to go back and apply the funds to making the purchase. Please check the account to see if the addon was actually purchased.

Re: Adding Add On

Luddite — Fri, 02 Jun 2017 01:31:52 GMT

@johnrathinas Moved your post to create new thread and increase Community visibility.

Suggest you login to your account and confirm you have the data add-on. If not, look at Available Funds. If that equals the cost of your add-on just pick it again, click activate now, logout and reboot your phone. Activating an add-on requires two steps:

1. pick and pay, which adds available funds

2. pick a second time to activate.

Re: Adding Add On

stonechucker — Fri, 02 Jun 2017 01:32:13 GMT

Try powering off you phone for a few minutes, then turn it on again.

Re: Adding Add On

SD08 — Fri, 02 Jun 2017 01:33:29 GMT

Also, here's a data troubleshooting checklist, courtesy of @Luddite:
http://productioncommunity.publicmobile.ca/t5/Discussions/No-data-near-Renewal/m-p/134842/highlight/true#M44104

Re: Adding Add On

Samianauman — Fri, 02 Jun 2017 01:57:16 GMT

Adding add-on really need to be get fixed up its suppose to be 1 step easy going solution which is over due to be get fixed lots of user thing they already purchase add-on but not that many ppl know about 2nd part of add-on process

Re: Adding Add On

srlawren — Fri, 02 Jun 2017 21:47:25 GMT

@Samianauman agreed! If you haven't already voted up the idea to simplify the add-on purchasing process, please do so.

Re: Adding Add On

Samianauman — Sat, 03 Jun 2017 01:27:35 GMT

@srlawren
Already done long time ago you always have all my support when ever you suggest anything its usually for a good cause 😛