topic Re: Plan in Get Support

Plan

Mahshid91 — Thu, 06 Jan 2022 07:33:19 GMT

Hello,

I have activated a plan and I am currently using it, and I also activated Autopay, and the payment due date is April 18. I see Plan Expired in my account status today. Why did it appear?

Re: Plan

gpixel — Sun, 18 Apr 2021 04:05:15 GMT

@Mahshid91 because you live in western Canada. your account will renew a day earlier because of the time difference

Re: Plan

Mahshid91 — Sun, 18 Apr 2021 04:07:56 GMT

Thank you for your response. I want to know that this "Plan Expired" will be resolved automatically or I should change my plan?

Re: Plan

gpixel — Sun, 18 Apr 2021 04:09:32 GMT

@Mahshid91 just leave it the process goes from expired, suspended and back to active by 8 in the morning. if auto-pay fails you will receive a text

Re: Plan

Mahshid91 — Sun, 18 Apr 2021 04:11:16 GMT

Thank you!

Re: Plan

NDesai — Sun, 18 Apr 2021 06:35:20 GMT

@Mahshid91 wrote:
Thank you for your response. I want to know that this "Plan Expired" will be resolved automatically or I should change my plan?

As long as you have service and a valid payment method or enough balance to renew, you can ignore the "Plan Expired" message for a day.