topic Re: Overpaid service in Get Support

Overpaid service

borody — Thu, 06 Jan 2022 07:33:13 GMT

Hello

i did not initiate $25 plan I’ve paid yesterday. I had to repay for same plan today allowing my contacts to reach and reply. I’m looking for a refund or credit.

Please advise ASAP.

Sincerely

Karen

Re: Overpaid service

computergeek541 — Sat, 17 Apr 2021 23:02:35 GMT

@borody wrote:
i did not initiate $25 plan I’ve paid yesterday. I had to repay for same plan today allowing my contacts to reach and reply. I’m looking for a refund or credit.

Was yesterday your renewal day? Is it possible that autopay failed. If you haven't already done so, can you check your online credit card statement?

Re: Overpaid service

esjliv — Sat, 17 Apr 2021 23:07:36 GMT

@borody wrote:
Hello
i did not initiate $25 plan I’ve paid yesterday. I had to repay for same plan today allowing my contacts to reach and reply. I’m looking for a refund or credit.
Please advise ASAP.

Sincerely
Karen

@borody

Was your credit card charged twice?

Or are you showing the extra $25 in your Available Funds balance?

If you were charged twice, it may be just as quick to leave it in your Available Funds and use it on your next renewal, since it may take time to get any refund approved.

Re: Overpaid service

HALIMACS — Sat, 17 Apr 2021 23:21:43 GMT

@borody

If the excess payment you're referencing is resting in your Available Funds here:

would recommend you allow it to remain there and any balance will credit against the next renewal cycle. (as @esjliv also advises... 😋)

Recommendation is being made based on it likely taking greater than 30 days to receive a credit back to the payment card - thus allowing it to remain on account as a 'pre-payment' toward next cycle may be more beneficial for you than the refund process time.

Re: Overpaid service

Helpershelper — Sat, 17 Apr 2021 23:21:41 GMT

@borody

Hi there, we’re all on prepaid plans here so it’s impossible to be overcharged. You can add funds to your account balance anytime, but PM will not take extra money like that.

Re: Overpaid service

hTideGnow — Sat, 17 Apr 2021 23:26:39 GMT

@borody wrote:
Hello
i did not initiate $25 plan I’ve paid yesterday. I had to repay for same plan today allowing my contacts to reach and reply. I’m looking for a refund or credit.
Please advise ASAP.

Sincerely
Karen

@borody did you mean the plan got charged by Autopay yesterday but you still have to manually pay today?

What is the payment history showing now? did it show $25 was charged yesterday and also showing your manual payment today? Please post a screenshot of the payment history as well as the Available Fund on your Self-Serve