topic Re: Can not send MMS messages from iPhone 6S in Get Support

Can not send MMS messages from iPhone 6S

LitlLdy — Thu, 06 Jan 2022 07:32:38 GMT

Hello, I am wondering if anyone else is having issues with sending MMS (Picture) messages (MMS is turned on) from their iPhone? It says message send failure. Not delivered. My data is turned on. I am able to sent regular text messages and iMessages but I can not send MMS messages!

I have reset network settings and no luck!

I sent a support ticket for help and a Moderator did a reset of my network which still didn’t help!

I rebooted iPhone again and still no luck!

Any suggestions?

Re: Can not send MMS messages from iPhone 6S

HALIMACS — Fri, 16 Apr 2021 22:21:05 GMT

@LitlLdy

Could be one of 2 things:

you may have consumed your full data allotment, check in your self-serve to see if data allotment has been reached, or,
you may be using iMessage or other services which may be needing to be adjusted in your message settings.

Re: Can not send MMS messages from iPhone 6S

hTideGnow — Fri, 16 Apr 2021 22:22:26 GMT

you sure MMS is turned on?

Settings -> Messages and make sure the switch next to MMS Messaging is turned on.

Re: Can not send MMS messages from iPhone 6S

LitlLdy — Fri, 16 Apr 2021 22:22:30 GMT

@HALIMACS wrote:
@LitlLdy

Could be one of 2 things:

you may have consumed your full data allotment, check in your self-serve to see if data allotment has been reached, or,
you may be using iMessage or other services which may be needing to be adjusted in your message settings.

Hi, it’s neither of those.

Re: Can not send MMS messages from iPhone 6S

HALIMACS — Fri, 16 Apr 2021 22:23:37 GMT

Try this:

1. Open Settings.

2. Tap on Messages (it should be about halfway down the column that starts with "Passwords & Accounts").

3. Tap on iMessage so the green toggle goes to gray.

Once iMessage is off, if for some reason you really want to restrict what content you can text, you can turn off MMS as well, solely leaving you with SMS.

Re: Can not send MMS messages from iPhone 6S

LitlLdy — Fri, 16 Apr 2021 22:30:21 GMT

@hTideGnow wrote:
you sure MMS is turned on?

Settings -> Messages and make sure the switch next to MMS Messaging is turned on.

I should have included that with my post. It is not turned off.

Re: Can not send MMS messages from iPhone 6S

LitlLdy — Fri, 16 Apr 2021 22:35:58 GMT

@HALIMACS wrote:
Try this:

1. Open Settings.
2. Tap on Messages (it should be about halfway down the column that starts with "Passwords & Accounts").
3. Tap on iMessage so the green toggle goes to gray.

Once iMessage is off, if for some reason you really want to restrict what content you can text, you can turn off MMS as well, solely leaving you with SMS.

If I turn off MMS it would defeat the purpose of this post 🤣

Also, I have already had it set to send text messages which includes MMS first before I try to use iMessage. Which it will not let me send using iMessage when the users phone is not an iPhone receiving it. Which I wasn’t trying to do.

Re: Can not send MMS messages from iPhone 6S

HALIMACS — Fri, 16 Apr 2021 22:34:24 GMT

@LitlLdy

Are you sending it to someone who can receive an MMS message? I wonder if the recipient doesn't have data, and that's prompting the failed message you're receiving.

Or is it happening with a user with whom you've previously had MMS messaging successfully transmitted/received?

Re: Can not send MMS messages from iPhone 6S

HALIMACS — Fri, 16 Apr 2021 22:36:06 GMT

@LitlLdy

Don't go so far as to toggle off MMS, just the iMessage function.

Re: Can not send MMS messages from iPhone 6S

LitlLdy — Fri, 16 Apr 2021 22:40:19 GMT

@HALIMACS wrote:
@LitlLdy

Are you sending it to someone who can receive an MMS message? I wonder if the recipient doesn't have data, and that's prompting the failed message you're receiving.

Or is it happening with a user with whom you've previously had MMS messaging successfully transmitted/received?

Yes, the user asked me to send pictures of the issues I’m having. Text received, pics would not send. As per post message send failure. Not delivered. No one can receive them.

Re: Can not send MMS messages from iPhone 6S

mimmo — Fri, 16 Apr 2021 23:02:54 GMT

Hi @LitlLdy I dont recall reading, did mms work before and then just stop? are you a new customer?

do you have another phone handy that you could swap sims with and see if the issue still happens in the other phone or on your phone.

this post is always a good read https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118?search-action-id=57755259777&search-result-uid=323118

also in the past I have had glitches with sending pics it usually lasted about 24 hours then they were sending no problem (using android)

Re: Can not send MMS messages from iPhone 6S

LitlLdy — Fri, 16 Apr 2021 23:27:39 GMT

@mimmo wrote:
Hi @LitlLdy I dont recall reading, did mms work before and then just stop? are you a new customer?

do you have another phone handy that you could swap sims with and see if the issue still happens in the other phone or on your phone.

this post is always a good read https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118?search-action-id=57755259777&search-result-uid=323118

also in the past I have had glitches with sending pics it usually lasted about 24 hours then they were sending no problem (using android)

Hi, I haven’t sent pictures through MMS in a long time so I am not sure when it stopped working. I just needed them to send today. Which of course they refuse to work no matter what I try, research and use Moderator messages to try to get help.

No, I’m not a new customer.

I have 1 phone.

I looked and I already had that link and went through it before making my post. Thanks though. It’s a really good one but no luck.

Thanks for trying to help.

Re: Can not send MMS messages from iPhone 6S

LitlLdy — Fri, 16 Apr 2021 23:24:43 GMT

@HALIMACS wrote:
@LitlLdy

Don't go so far as to toggle off MMS, just the iMessage function.

I forgot to tell you that I did that and it made no difference. It did not help.

Re: Can not send MMS messages from iPhone 6S

esjliv — Sat, 17 Apr 2021 01:54:14 GMT

@LitlLdy ,

Have you tried sending an MMS to a different person/number? Does it work or still the same issue?

Re: Can not send MMS messages from iPhone 6S

HALIMACS — Sat, 17 Apr 2021 02:08:27 GMT

@esjliv wrote:
@LitlLdy ,

Have you tried sending an MMS to a different person/number? Does it work or still the same issue?

@esjliv The OP posted earlier that no one can receive them.

Re: Can not send MMS messages from iPhone 6S

LitlLdy — Sat, 17 Apr 2021 02:08:41 GMT

@esjliv wrote:
@LitlLdy ,

Have you tried sending an MMS to a different person/number? Does it work or still the same issue?

Hi, MMS messages do not work no matter who I send them to. That’s why I came on here to see if anyone else is having the same issue today. A Moderator is having no luck at all helping me with it! Wanted me to change several Apn settings on my iPhone in which I do not have like some other brand phones do and disagreed with me so I am at a loss!

Re: Can not send MMS messages from iPhone 6S

HALIMACS — Sat, 17 Apr 2021 02:12:11 GMT

@LitlLdy

Do you know anyone in your vicinity/home who might 'lend' you their SIM card so you can put it in your device and try to send an MMS message to the person you're trying to send MMS's to?

It would be interesting to see the results to help establish whether it's an issue with your account/SIM or a problem with your device settings.

Re: Can not send MMS messages from iPhone 6S

LitlLdy — Sat, 17 Apr 2021 02:23:16 GMT

@HALIMACS wrote:
@LitlLdy

Do you know anyone in your vicinity/home who might 'lend' you their SIM card so you can put it in your device and try to send an MMS message to the person you're trying to send MMS's to?

It would be interesting to see the results to help establish whether it's an issue with your account/SIM or a problem with your device settings.

No, I wish I did. People in my building have home phones. Not cell phones. I haven’t been visiting with people and my family and friends live 3-5 hours away. It just seems odd that no one can receive any of my MMS messages and only text messages and iMessages. So something is not right. Nothing has changed with my phone (I have never changed anything) except trying what was suggested on here today. Which hasn’t worked. It’s very frustrating and it’s included unlimited on my plan that I pay for. So it’s either an issues with my service or an issue with everyone I’m messaging!

Re: Can not send MMS messages from iPhone 6S

HALIMACS — Sat, 17 Apr 2021 02:26:05 GMT

@LitlLdy

Did you COMPLETELY TURN OFF iMessage, THEN try to send an MMS message?

Like this, @LitlLdy

How to enable MMS on an iPhone

1. Open Settings.

2. Tap on Messages (it should be about halfway down the column that starts with "Passwords & Accounts").

3. Scroll down to the column with the heading "SMS/MMS" and if necessary tap on "MMS Messaging" to turn the toggle green.

Enable MMS Messaging by turning the toggle green.

Re: Can not send MMS messages from iPhone 6S

LitlLdy — Sat, 17 Apr 2021 02:26:35 GMT

@HALIMACS wrote:
@LitlLdy

Did you COMPLETELY TURN OFF iMessage, THEN try to send an MMS message?

Yes, as I said I did. I know how to. Although I’ve only been using iPhones for 6 years I still have much to learn. So, I do make mistakes 😀