topic Re: change my current plan in Get Support

Re: change my current plan

Barbieb — Tue, 04 Jan 2022 18:49:51 GMT

I want to change my plan

Re: change my current plan

Samianauman — Mon, 29 May 2017 15:41:15 GMT

If you close to renewal date then you can click on change plan or also you can set a future date for changing plan according to your renewal date
But if you just renewed or account suspended then you need mod assistance to change your plan manually
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

Re: change my current plan

CaNuCk07 — Mon, 29 May 2017 15:42:48 GMT

@Barbieb This is something you can accomplish yourself in the self serve section of the site. Click on "My Account" in the top right hand corner.

From there you can make any changes to your account without moderator assitance.

This link can assist you with that.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-about-our-Plans-and-Add-ons/ta-p/22362

Re: change my current plan

Luddite — Mon, 29 May 2017 15:42:46 GMT

@Barbieb Post moved to increase visibility. Better to start a new thread for any future issues.

I assume you mean change today?

Is your phone still working? If yes, just login to your account and click Change Plan. Follow the directions to pay and activate immediately. Reboot your phone and you should be good to go.

If not, login to your account and click Make Payment. Make a payment equal to the plan you want and logout. You will then, unfortunately, need moderator assistance to implement the change. Send any one of them a private message (if not familiar with that click here for info) with your phone number and an explanation.

Re: change my current plan

Chaos_Scorpio — Mon, 29 May 2017 17:26:35 GMT

I want more details (very vague... just like your OP ...).

Clearly lots of suggestions, if those do not work provide info what you want to do (do not provide account info though as only MOD can do anything)