topic Re: Callers get 'number of of service' message in Get Support

Callers get 'number of of service' message

Victorypoint — Thu, 06 Jan 2022 07:32:10 GMT

Hi, I'm new to this forum but have been a PM customer for over a year. Service up until this week has been excellent for the most part. Just within the last few days a couple of callers have reported to me that they get a 'number out of service' message when attempting to call my number. I just had my wife and a few friends call my number and it appears to receive calls normally. Not sure why some folks are getting the out of service message recently. Any ideas?

Any help is greatly appreciated.

-Al

Re: Callers get 'number of of service' message

computergeek541 — Thu, 15 Apr 2021 19:30:15 GMT

@Victorypoint wrote:
Hi, I'm new to this forum but have been a PM customer for over a year. Service up until this week has been excellent for the most part. Just within the last few days a couple of callers have reported to me that they get a 'number out of service' message when attempting to call my number. I just had my wife and a few friends call my number and it appears to receive calls normally. Not sure why some folks are getting the out of service message recently. Any ideas?

There isn't anything that you could have done by you to cause only some specific callers to hear this message. This problem is on the carrier end. Please ask the moderators for help by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Callers get 'number of of service' message

Victorypoint — Thu, 15 Apr 2021 19:46:45 GMT

Thanks for your response. The link provided takes me to the Simon chatbot which took me down an unhelpful rabbit hole. Good to know its not a problem with my phone as I just successfully received a voice call and had no problems. Hope it's just a temporary carrier problem.

-Al

Re: Callers get 'number of of service' message

computergeek541 — Thu, 15 Apr 2021 20:26:11 GMT

@Victorypoint wrote:
Thanks for your response. The link provided takes me to the Simon chatbot which took me down an unhelpful rabbit hole. Good to know its not a problem with my phone as I just successfully received a voice call and had no problems. Hope it's just a temporary carrier problem.

Using the link to SIMon is how you to open a ticket and how to contact the moderators at Public Mobile. When typing in at the prompt about an account specific issue, the option is given to contact customer service.

Re: Callers get 'number of of service' message

RosieR — Sun, 25 Apr 2021 20:29:49 GMT

@Victorypoint wrote:
Thanks for your response. The link provided takes me to the Simon chatbot which took me down an unhelpful rabbit hole. Good to know its not a problem with my phone as I just successfully received a voice call and had no problems. Hope it's just a temporary carrier problem.
-Al

LOL trying to contact the moderators using the chatbot can be very frustrating to customers. But still, the oracles insist PM wants it that way. (no disrespect to honourable oracles, of course) 😁

@Victorypoint nice to hear that it is not your phone.

EDITED as a solution has already been accepted.

Have a great weekend everyone!

RosieR

Re: Callers get 'number of of service' message

hTideGnow — Thu, 15 Apr 2021 20:25:09 GMT

glad to know that your issue is resolved.

If this happen again, you might want to see if you can track where where you when the other person try to call you and your call got missed. It could be a reception issue within a particular area

Re: Callers get 'number of of service' message

HALIMACS — Thu, 15 Apr 2021 22:06:13 GMT

@Victorypoint

If you're having difficulties reaching a moderator, there are 2 methods outlined below which may assist:

Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Callers get 'number of of service' message

Victorypoint — Fri, 16 Apr 2021 05:07:19 GMT

Thank-you everyone for the wonderful assistance on this issue! Such a super helpful community here.

-Al