topic Re: how long does it take to verify a request in Get Support

how long does it take to verify a request

pmuoneme — Thu, 06 Jan 2022 07:32:08 GMT

I lost my Sim and bought a new sim.i submitted a ticket in the last 48 hrs and did not hear from public mobile.I just submitted another ticket.

Re: how long does it take to verify a request

Anonymous — Thu, 15 Apr 2021 17:30:18 GMT

@pmuoneme : The moderators have been seen jumping in here in the forum recently. So they seem to be looking for work. In your private messaging area you have a Sent tab. Do you see your ticket in there? In the Inbox do you see a message from someone with a blue MOD icon?

Re: how long does it take to verify a request

dabr — Thu, 15 Apr 2021 17:45:18 GMT

@pmuoneme wrote:
I lost my Sim and bought a new sim.i submitted a ticket in the last 48 hrs and did not hear from public mobile.I just submitted another ticket.

@pmuoneme If it's been 48 hours since you sent the ticket, I would submit another one. Usually you should be hearing back much quicker.

Did you suspend your account after losing your SIM?

Re: how long does it take to verify a request

hTideGnow — Thu, 15 Apr 2021 17:46:05 GMT

48 hours seems to be too long. Did you confirm that you don't have no message waiting in your Community inbox as suggested above? Maybe you can try open another ticket with this direct link:

https://urlshortner.tiia.ai/-H7DB-

you might also want to message them directly as well

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how long does it take to verify a request

darlicious — Thu, 15 Apr 2021 17:51:53 GMT

@pmuoneme

Response time has been an hour or two on average lately. Keep an eye on your private message box at the top right corner of your screen....the envelope icon next to your avatar for a little number to pop up indicating a private message. Be prepared to answer 4 unique account detail questions after you have been verified as the account holder to further ensure your identity. These may be your account # , last four digits of your credit card etc....only answer in your private messages to the moderator that replies to your support ticket. Never in the community!