topic Re: Long distance plan in Get Support

Long distance plan

maya99 — Thu, 06 Jan 2022 07:32:07 GMT

I have Canada wide long distance plan but it won't work with some locations in Manitoba. I am from NB and can call anywhere else except for MB... anyone else have this issue ?

Re: Long distance plan

Anonymous — Thu, 15 Apr 2021 17:12:41 GMT

@maya99 : If it's a Telus-family cell phone you're calling, the recipient may not be aware that Telus has changed their hardware in areas of MB. Maybe they're getting few to no calls and might just be thinking that no one is calling them. Do you or they do texting? Ask them if they aren't getting calls from anybody.

Re: Long distance plan

kselmak — Thu, 15 Apr 2021 17:24:26 GMT

@maya99

Is it any number in mb or particular one(s). Can you try calling some public/store number in their area to test.

Also could you be trying to dial usa number by mistake (it has happened to me before more than once)

Re: Long distance plan

maya99 — Thu, 15 Apr 2021 18:13:29 GMT

It’s 3 different stores in Manitoba I tried to call without success and its not in USA

Re: Long distance plan

maya99 — Thu, 15 Apr 2021 18:15:37 GMT

It’s public stores I tried to call without success

Re: Long distance plan

dabr — Thu, 15 Apr 2021 18:24:02 GMT

@maya99 wrote:
It’s 3 different stores in Manitoba I tried to call without success and its not in USA

@maya99 Have you just started to experience this today? You could take a look at the following thread as it affects some customers of Telus/PM in Manitoba due to one of the frequencies being decommissioned there. It's possible the numbers you are calling could be in the affected region, perhaps.

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Manitoba-Prepaid-Network/m-p/649637?search-action-id=57706242545&search-result-uid=649637

Edit: @maya99 If the above doesn't apply to the numbers you are calling, then you should contact moderators to take a look at your account or provide an explanation.

Click this link to submit a ticket and follow prompts: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

You can also try private messaging Moderator_Team if unable to submit a ticket, here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Long distance plan

darlicious — Thu, 15 Apr 2021 18:21:06 GMT

@maya99

Is it possible because of lockdown they are not answering?

Re: Long distance plan

kselmak — Thu, 15 Apr 2021 19:21:29 GMT

@maya99

What happens when you try, is there an error message or do you hear 'talk is not included...' or do you just get disconnected with a click...

Re: Long distance plan

kselmak — Thu, 15 Apr 2021 19:25:07 GMT

@maya99

I just successfully dialed two different Canadian tires in mb, both had area code 204.

What area code and exchanges are you trying to reach, let me know and I'll try there too.

Re: Long distance plan

kselmak — Thu, 15 Apr 2021 19:30:15 GMT

Try also this, get free Fongo number and try dialing them, if it works click transfer and call your cellphone (so you can walk out of WiFi area)

Re: Long distance plan

maya99 — Thu, 15 Apr 2021 22:54:56 GMT

It say « 8UM1 your call can not be completed as dial » on all 3 phone numbers

Re: Long distance plan

maya99 — Thu, 15 Apr 2021 22:58:53 GMT

I already contacted the moderator last week and the issue was transferred to technical but I’m still waiting for an answer since then ...

Re: Long distance plan

darlicious — Fri, 16 Apr 2021 00:52:39 GMT

@maya99

Here is a reply from @will13am @that led to a solution to the same issue you are having....back in 2018. It couldn't hurt to ask the modertors if they have already done this....

@brownpau, I am guessing that the problem with calling not working is due to account provisioning which seems to happen from time to time. In this situation, the area codes you are able to call based on the calling feature in the plan has not been loaded properly into the account. As a result you get a message about needing a calling add-on. You will need to seek moderator team assistance to address this issue. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.