topic Re: Hi in Get Support

Hi

kones — Tue, 04 Jan 2022 18:49:49 GMT

My account is suspended why?
I paid my account

Re: Hi

Cyber — Tue, 28 Jul 2015 18:30:16 GMT

@kones,

Did you try to reboot your mobile ?

Did you verify in your self-serve account that your account is ACTIVE ?

Still not working ? Please send an email to Public Mobile.

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "My Account"

- Choose "Billing and Payments"

- Choose "I'm not sure if my account is active"

Then click on "Email Us" and fill up the form.

Re: Hi

kones — Tue, 28 Jul 2015 18:31:50 GMT

Re: Hi

Martin — Tue, 28 Jul 2015 18:40:53 GMT

kones,

Did you pay the FULL cost of your plan, or the net cost after credits were supposed to have been deducted from it?

If you paid the net cost, see if the credits are in the positive credit balance in your self-serve account. If they are not there, your service was suspended due to insufficient funds. In order to restore service, make a payment equal to the missing credits, and your service will be restored as soon as the billing system recognizes the change in your account.

I hope that this has helped.

Re: Hi

kones — Tue, 28 Jul 2015 19:03:24 GMT

I already $2 in my account
Then I can pay try to pay $23 but I can't go throw.
Then paid only $20
I need to pay $3 more
For my $25 plan.
Can you help me .
Thankyou.

Re: Hi

Martin — Tue, 28 Jul 2015 19:08:10 GMT

Hello,

Use your credit card on file to pay $5 for the missing $3. The difference of $2 will be placed in your self-serve account as a positive credit balance to be used for future payments. You will not lose the $2.

Re: Hi

kones — Tue, 28 Jul 2015 19:14:08 GMT

I don't have any option to pay $5 in public service

Re: Hi

Martin — Tue, 28 Jul 2015 19:22:02 GMT

Hi,

If you are in your self-serve account, click Payment and then Make a Payment. The lowest amount listed is $5, according to my screen captures. If $5 is not there, pay the lowest amount and the difference between that amount and $3 will be placed in your account as a positive credit balance to be used for future payments.

Re: Hi

Cyber — Tue, 28 Jul 2015 19:39:09 GMT

@kones,

You can pay your bill by calling the automated system at 1-855-478-2542 from any landline

With your cellphone by calling *611

By logging into your self serve account, then using this link :

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

You can manage your credits card here.

https://selfserve.publicmobile.ca/Overview/payment/manage-credit-card/

Re: Hi

Luddite — Tue, 28 Jul 2015 19:54:07 GMT

Don't forget taxes add 13%; so, the amount in your account must be 30 day cost + 13%.

Re: Hi

Martin — Tue, 28 Jul 2015 19:59:55 GMT

Hi Luddite,

When a credit card is used to pay, taxes are automatically added.

If you are referring to the positive credit balance to pay, your advice is spot-on! Thank you for adding that. 🙂

Cheers.

Re: Hi

Luddite — Tue, 28 Jul 2015 20:01:49 GMT

I was referring to credits.

Re: Hi

Martin — Tue, 28 Jul 2015 20:05:44 GMT

Hi,

I presumed as much. Since other customers were reading or will read your post, I felt it necessary to make a distinction because you did not mention credits in your post.

Re: Hi

Luddite — Wed, 29 Jul 2015 02:00:04 GMT

Yes, good addition. Thanks.

Re: Hi

Martin — Wed, 29 Jul 2015 02:02:41 GMT

Hi Luddite,

You're welcome.

Thank you for accepting my input in a positive vein.

Cheers!

Re: Hi

Al3 — Mon, 22 Jul 2019 20:35:19 GMT

I want to use different payment

Re: Hi

stonechucker — Mon, 22 Jul 2019 22:15:15 GMT

What do you mean? This thread is over 4 years old. You’re lucky I stumbled on it.

Re: Hi

geopublic — Mon, 22 Jul 2019 22:22:09 GMT

@Al3 wrote:
I want to use different payment

@Al3 Sign in to your selfserve account. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

Two options are available: "Replace this credit card" and "Remove this credit card"
Use "Replace this credit card" to update the CC info

Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.

Hope this helps!