topic Phone compatibility? in Get Support

Phone compatibility?

Sfairbank — Thu, 06 Jan 2022 07:31:56 GMT

I just switched to new phone, using the SIM card from my old phone. The only network the new phone is recognizing is Telus. I can send/receive texts, but not calls. The new phone is a Moto G Power, 2020 version. When I was shopping for a phone, it seemed this was compatible. Is this a compatibility issue, or???

Re: Phone compatibility?

computergeek541 — Tue, 15 Jun 2021 01:22:24 GMT

@Sfairbank wrote:
I just switched to new phone, using the SIM card from my old phone. The only network the new phone is recognizing is Telus. I can send/receive texts, but not calls. The new phone is a Moto G Power, 2020 version. When I was shopping for a phone, it seemed this was compatible. Is this a compatibility issue, or???

Telus is Public Mobile's network. There can be different variants of phones, but to quickly check compatibiliy, I would suggest quickly setting the network type to 3g only mode. If you're still picking up a Telus or Public Mobile network, then the phone is compabile. This type of network is required for phone calls at Public Mobile.

Re: Phone compatibility?

darlicious — Tue, 15 Jun 2021 01:49:53 GMT

@Sfairbank

Do you have the phone set to 4G/LTE only? Here are my settings on my moto g7+.

Re: Phone compatibility?

computergeek541 — Tue, 15 Jun 2021 01:56:07 GMT

@darlicious wrote:
@Sfairbank
Do you have the phone set to 4G/LTE only? Here are my settings on my moto g7+.

More recent Android models don't usually have an LTE-only setting, at least not one that is in the settings menus. The option still does exist, but it's no usually easily accessible unless going through hidden software menus (that on some phones override the settings in the regular menus). I agree that is still worth checking for and that it is still possible, but that it's not as likely as it was maybe 5 to 10 years ago.

Re: Phone compatibility?

Sfairbank — Tue, 15 Jun 2021 02:27:20 GMT

Thanks, everyone. Maybe it was a temporary glitch as my new phone was setting itself up, but after I removed the SIM card and then reinstalled it, it seems to be working fine now.