topic Re: resending a request to port a number to Public Mobile in Get Support

resending a request to port a number to Public Mobile

nnijjar — Thu, 06 Jan 2022 07:31:44 GMT

Can some one please help to complete a number port from Fido?

I did not get the message from Fido to authorize the port and now needs to be sent by Public mobile again.

I cannot find any way to request this.

I cannot submit a ticket because I never received any PM phone number.

Please HELP

Re: resending a request to port a number to Public Mobile

softech — Mon, 14 Jun 2021 18:12:33 GMT

you can call a porting group to confirm the status or re-trigger the process, i will private message you the phone number

Re: resending a request to port a number to Public Mobile

Triguy — Sun, 19 Dec 2021 22:24:17 GMT

Re: resending a request to port a number to Public Mobile

nnijjar — Mon, 14 Jun 2021 18:24:09 GMT

Thank you so much.

I have been struggling for a few days

Re: resending a request to port a number to Public Mobile

darlicious — Mon, 14 Jun 2021 18:51:45 GMT

@nnijjar

Put your fido sim card back in your phone so you can reply YES to the porting authorization text within 90 minutes of recieving it. When you call the telus porting department have your fido account number ready. Once you have replied YES to the text from fido you can put the pm sim card back in your phone and the port will complete within a few minutes to a maximum of two hours. Once your fido sim stops working your account will automatically be cancelled. Keep in mind once that happens you will have limited access to your online fido account. You may want to download certain account info before your account is cancelled.

Re: resending a request to port a number to Public Mobile

JLB1981 — Tue, 28 Dec 2021 17:41:58 GMT

Hi,

Could you please resend the request to Rogers to port my number? It is not working. I can't receive calls or texts.

Re: resending a request to port a number to Public Mobile

darlicious — Tue, 28 Dec 2021 18:18:08 GMT

@JLB1981

Check your private messages. I will send you the telus porting department number.