topic Re: can't send text messages without being on the wifi in Get Support

can't send text messages without being on the wifi

Coco13 — Thu, 06 Jan 2022 07:31:27 GMT

Bought a new Iphone and when I took the sim card out of the old Iphone and put in the new Iphone now I can't send text messages without being on Wifi. I called apple support but they are telling me its a carrier issue. What do I have to do? thanks

Re: can't send text messages without being on the wifi

Anonymous — Mon, 12 Apr 2021 21:43:21 GMT

@Coco13 : Check that SMS is turned on in iMessages.

Re: can't send text messages without being on the wifi

esjliv — Mon, 12 Apr 2021 21:53:12 GMT

@Coco13 wrote:
Bought a new Iphone and when I took the sim card out of the old Iphone and put in the new Iphone now I can't send text messages without being on Wifi. I called apple support but they are telling me its a carrier issue. What do I have to do? thanks

@Coco13

*ensure imessages is enabled

*ensure SMS is enabled

*toggle data on when you want to receive or send MMS texts

*try a reboot or toggle into and out of airplane mode

Is the a new to you phone? Did you buy it used?

To check if your phone number is set to send and receive messages, go to:

Settings > Messages, and tap Send & Receive.

Re: can't send text messages without being on the wifi

RosieR — Mon, 12 Apr 2021 22:17:08 GMT

Hi @Coco13 here is the solution by oracle @Dunkman on a thread with same problem

Unable to send or receive texts when off wifi

Please keep us posted

RosieR

Re: can't send text messages without being on the wifi

HALIMACS — Tue, 13 Apr 2021 02:23:21 GMT

@Coco13

On your iPhone,

go to Settings.
Tap Messages.
Set iMessage to Off.

Re: can't send text messages without being on the wifi

Coco13 — Tue, 13 Apr 2021 21:42:57 GMT

this didn't help. I went through all of this with Apple Support.

thanks

Re: can't send text messages without being on the wifi

Coco13 — Tue, 13 Apr 2021 21:44:26 GMT

I went through all of this with Apple Support and they keep telling me that its not the phone its the carrier. So I am no further ahead.

Re: can't send text messages without being on the wifi

darlicious — Tue, 13 Apr 2021 22:06:12 GMT

@Coco13

Maybe @LurganIeUk or @CalgaryBen can offer some insight as they are iPhone users as is @AE_Collector . Otherwise contacting the moderators may help but really apple support should be more supportive surely they have come across this issue as its likely in your settings somewhere. If it was a carrier issue then all iPhones would be affected.

Edit: What is the exact model of your phone?

Re: can't send text messages without being on the wifi

RosieR — Tue, 13 Apr 2021 22:09:41 GMT

@Coco13 wrote:
this didn't help. I went through all of this with Apple Support.

thanks

Hi @Coco13 sorry to hear that you are still having this issue. Have you tried

the solution by oracle @Dunkman on a thread with same problem

Unable to send or receive texts when off wifi

which I had mentioned earlier?

Please keep us posted

RosieR

Re: can't send text messages without being on the wifi

AE_Collector — Wed, 14 Apr 2021 01:56:15 GMT

Do you still have the old phone? Can you move the SIM Card back and confirm that it works again? Or move to any other working phone for a test.

AE_Collector

Re: can't send text messages without being on the wifi

Anonymous — Tue, 13 Apr 2021 22:25:01 GMT

@AE_Collector wrote:
Do you still have the old phone? Can you move the SIM Card back and confirm that it works again? Or move to my other working phone for a test.

AE_Collector

@AE_Collector : Perhaps it would be easier and more beneficial for the OP to move to their own other working phone rather than yours. 🙂

Re: can't send text messages without being on the wifi

darlicious — Tue, 13 Apr 2021 22:26:44 GMT

@Coco13

Please reply if you are available as @AE_Collector can help you troubleeshoot in real time.... whereas us android users are rather useless in this aspect.

Re: can't send text messages without being on the wifi

LurganIeUk — Tue, 13 Apr 2021 22:34:31 GMT

@HALIMACS wrote:
@Coco13

On your iPhone,
go to Settings.
Tap Messages.
Set iMessage to Off.

NO!! You do NOT have to turn immessage off.

You can text green bubble no problem (to an android) but you may have to turn on DATA when no WIFI is available for immessage.

Re: can't send text messages without being on the wifi

LurganIeUk — Tue, 13 Apr 2021 22:42:57 GMT

Here are my SE settings.

Re: can't send text messages without being on the wifi

Coco13 — Tue, 13 Apr 2021 22:44:16 GMT

yes thanks. I had to speak to a third person at Apple Support and finally I have it working. Thanks To everyone for your help.

Re: can't send text messages without being on the wifi

Coco13 — Tue, 13 Apr 2021 22:45:25 GMT

yes thanks. I have it finally working. After speaking to 3 people at Apple Support.

Re: can't send text messages without being on the wifi

Coco13 — Tue, 13 Apr 2021 22:46:42 GMT

all working now thanks

Re: can't send text messages without being on the wifi

darlicious — Tue, 13 Apr 2021 22:46:51 GMT

@Coco13

I'm happy to hear you finally got the support you needed from apple support. Do your settings look like @LurganIeUk 's example?

Re: can't send text messages without being on the wifi

Anonymous — Tue, 13 Apr 2021 22:47:30 GMT

@Coco13 : So what did they do or have you do? We'd all like to know for future readers.

Re: can't send text messages without being on the wifi

RosieR — Tue, 13 Apr 2021 22:47:49 GMT

@Coco13 wrote:
yes thanks. I had to speak to a third person at Apple Support and finally I have it working. Thanks To everyone for your help.

@Coco13 always good to hear that a customer's issue/problem is resolved. Yay!

If you have any other questions, we are here to help

Cheers

RosieR