topic Re: Data addons lost in Get Support

Data addons lost

adhamrefaat77 — Tue, 04 Jan 2022 18:49:44 GMT

Hi,

I opened my account today and found that my data option which was 400 MB was disappeared and I have no data right now.

Can somebody help me

Re: Data addons lost

Luddite — Sun, 28 May 2017 20:54:12 GMT

If data add-on no longer is showing in your account, the data has be used. Check usage history to see when that happened.

Re: Data addons lost

adhamrefaat77 — Sun, 28 May 2017 21:08:34 GMT

I didn't use my data and when try to see my usage in my account it seems that i didn't had data at all. so i can't see my usage

Re: Data addons lost

Samianauman — Sun, 28 May 2017 21:19:02 GMT

When did you added data add-on if you just added this add on
Maybe it's not added properly
It's a 2 step process first you buy add-on from credit card then fund transfer to your available fund then you go back and buy it again from available fund

Re: Data addons lost

adhamrefaat77 — Sun, 28 May 2017 21:18:43 GMT

i had 200 mb and i added another 200mb from about 10 days and i found that my total was 400 mb

Re: Data addons lost

Samianauman — Sun, 28 May 2017 21:21:16 GMT

Check your usage history looks like you have done properly and u know already about 2 step process
If it's not showing in your self serve either its all used up also try checking add on usage page as well

Re: Data addons lost

adhamrefaat77 — Sun, 28 May 2017 21:25:23 GMT

I check the usage page but I can't find any trace of data

Re: Data addons lost

Samianauman — Sun, 28 May 2017 21:31:06 GMT

Check your payment history as well see if you got charged for that add-on if you do see a charge and can't track it at all contact mod dept to investigate futher only if you see a charge on your credit card history by going on payment history

Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"
 

Re: Data addons lost

stonechucker — Mon, 29 May 2017 01:41:21 GMT

@adhamrefaat77, @Samianauman,

If all data is used within the addon, it will drop from the addon section of selfserve, and usage history will also be removed. This is unfortunately, how the system at PM works.

@adhamrefaat77, I know you say you haven't used the data, but have you checked on your device for any usage information? You my find that you did indeed use the data, whether intentional or not, via various apps, even system or app updates.

Personally, I've been having problems with IFTTT, and aa applet that turns off my WiFi when I leave my apartment. The problem is, I haven't actually left, but the applet thinks I have. Even this could cause unexpected data usage.

Re: Data addons lost

Samianauman — Mon, 29 May 2017 03:56:39 GMT

Thanks @stonechucker
For great detail that's what I thought as well once add on used up then its disappear from add on usage section. That's why I suggest to check payment history just to make sure if op think 100 percent he didn't use that data sometime money move to available fund maybe he have funds available and haven't bought a add-on
Also agreed since its only 200 mb maybe some app used it up all or background app one day my android system suck up my 278 mb in 3 mins probably some updates so I restricted all background app so I won't get surprises like past usage issues

@adhamrefaat77
Also recommend download my data management or data witness to track your data as well this way you don't have to keep checking back and Forth with self serve