topic Re: Phone not working in Get Support

Phone not working

JimmyMac1348 — Thu, 06 Jan 2022 07:31:10 GMT

I have just purchased a new Umidigi phone model Bison. Public Model shows that it does not support this model. It is a fairly new model. Is there anything I can do other than go to another provider?

Re: Phone not working

Anonymous — Sun, 13 Jun 2021 15:04:31 GMT

@JimmyMac1348 : Does anything work? Calls in/out? Texts in/out? Internet?

Edit: the compatibility checker is not complete. Your phone should work fine. The checker also indicates what frequencies are needed.

Re: Phone not working

Dunkman — Sun, 13 Jun 2021 15:16:14 GMT

@JimmyMac1348

As mentioned above, this phone will work with Public mobile.

Here are the specs on your phone:

https://www.umidigi.com/page-umidigi_bison_specification.html

4G: FDD-LTE: B1 /2 /3 /4 /5 /7 /8 /12 /13 /17 /18 /19 /20 /26 /28A /28B /66
TDD-LTE: B34 /38 /39 /40 /41
3G: WCDMA: B1 /2 /4 /5 /6 /8 /19

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS). band 12, band 5, band 2, band 1, band 4
HSPA: 850 MHz, 1900 MHz (UMTS). B2, B5

3G = 850 (5), 1900 (2)

4G = 850 (5), 1900 (2), 700 (12/13/17/29), 1700/2100 (4), 2600 (7), 1700/2100 (66)

Re: Phone not working

JimmyMac1348 — Sun, 13 Jun 2021 15:17:00 GMT

I am in a remote area. I have a provider to this place so I am using that service. When I leave the area my phone goes off line. I will now check the frequencies and see if that is the problem.

Re: Phone not working

Dunkman — Sun, 13 Jun 2021 15:24:41 GMT

@JimmyMac1348

That specific phone should work with Public mobile. However, if you live in a remote area, you may not get good reception.

Public mobile uses Telus and Bell towers. Where do you live?

You can check the nearest cell tower.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=52.000000&lng=-97.000000&zoom=4&type=Roadmap&layers=a&pid=0

Or if you live in Manitoba, Public mobile has some issues

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Manitoba-Prepaid-Network/m-p/649637#M129391

Re: Phone not working

Anonymous — Sun, 13 Jun 2021 15:28:42 GMT

@JimmyMac1348 : So you bought a Public Mobile SIM, activated it, inserted it, turned the phone on and....what?

Scroll down to the bottom of this page and click on the Coverage Maps link and see if you're in a covered area.

Re: Phone not working

softech — Sun, 13 Jun 2021 15:27:48 GMT

@JimmyMac1348 your phone will actually work well on PM according to the frequency check

when you said you leave the area, it goes offline, was that not connected to PM at all? or you just don't have incoming calls outgoing callings or data?

honest, I think your phone has all the bands on PM, as many as it has on other providers. you might want to check the towers around the area you said you don't have service and see if it has Telus and Bell towers, which give the service to PM, or towers for other providers.

https://www.ertyu.org/steven_nikkel/cancellsites.html

Re: Phone not working

JimmyMac1348 — Sun, 13 Jun 2021 15:36:41 GMT

I had an Umidigi A5pro which worked fine until I dropped it in the lake. After retrieval it would not work. I purchased the Bison and moved my PM sim card from my old phone to this new one. I now have no service.

Re: Phone not working

softech — Sun, 13 Jun 2021 15:42:32 GMT

I check again, Bison, as well as Bison GT both should work really well on any Canadian network including PM and Telus

So, you put the SIM into the phone and it said no network? Do you have 2nd phone to try to see if it is a SIM card issue. You dropped the phone into the lake, it shouldn't damage the SIM card, but just to double check

Also, you logon Self-Serve, you account is showing Active?

Re: Phone not working

Dunkman — Sun, 13 Jun 2021 15:45:11 GMT

@JimmyMac1348 wrote:
I had an Umidigi A5pro which worked fine until I dropped it in the lake. After retrieval it would not work. I purchased the Bison and moved my PM sim card from my old phone to this new one. I now have no service.

@JimmyMac1348

This provides more valuable information.

Then it might be a hardware setup issue if your PM service worked before with a different phone.

Try a few other trouble shooting advice:

Reboot phone

Remove SIM card, re-insert and reboot.

Toggle airplane mode on, then off

Network reset of phone

Double check that your account status is active.

Re: Phone not working

JimmyMac1348 — Sun, 13 Jun 2021 16:02:30 GMT

Please accept my niativity in understanding how all this works. To see if it is a sim card issue can I take the sim card out and put it in my wife's phone which has a different phone number?

Re: Phone not working

softech — Sun, 13 Jun 2021 16:06:03 GMT

@JimmyMac1348 yes, you can.

You can also try your wife SIM on this new phone and see if it works.

Re: Phone not working

Anonymous — Sun, 13 Jun 2021 16:24:19 GMT

@JimmyMac1348 : Everything about the service is related to the SIM. The phone just enables it.

Re: Phone not working

JimmyMac1348 — Sun, 13 Jun 2021 16:49:54 GMT

Problem solved. Thanks for your help.

Re: Phone not working

wetcoaster — Sun, 13 Jun 2021 16:56:25 GMT

@JimmyMac1348 wrote:
Problem solved. Thanks for your help.

Great news!

Can you please share what resolved the problem?

I know someone who is interested in the Bison, so it would be good to have a complete picture for trouble shooting.

Re: Phone not working

softech — Sun, 13 Jun 2021 17:27:14 GMT

@JimmyMac1348 what did you do in the end to get it working?

Re: Phone not working

JimmyMac1348 — Sun, 13 Jun 2021 23:09:17 GMT

I am not too tech savvy but my neighbor is. He came over and did something with the APN? Not sure what it was just greatful that I am back up and running. It can be frustrating for a person who grew up in an era with no computers trying to find his way with today's technology.

Re: Phone not working

hairbag1 — Sun, 13 Jun 2021 23:15:10 GMT

@JimmyMac1348 wrote:
I am not too tech savvy but my neighbor is. He came over and did something with the APN? Not sure what it was just greatful that I am back up and running. It can be frustrating for a person who grew up in an era with no computers trying to find his way with today's technology.

Glad to hear you got it going.

Long as you know how to get back to this Community Forum...always someone here can contribute info when you run into a glitch.

Re: Phone not working

darlicious — Mon, 14 Jun 2021 00:27:36 GMT

@JimmyMac1348

North American variant phones will almost always automatically set up the APN in your phone once you insert a sim card. International versions of phones won't always do that. This is often the case with Umidigi phones that are Chinese manufactured but made for the international market. In your case you have to manually enter the correct APN for public mobile. The correct APN for each provider is necessary to be able to use mobile data and send and recieve MMS (picture texts).

You may want to take a couple of screenshots of your current APN for public mobile that your neighbour set for you in case you ever need any easy reference to it. That way if your APN defaults to its original settings you will be able to edit it and set it to public mobile's APN again.

Re: Phone not working

softech — Mon, 14 Jun 2021 00:24:14 GMT

@JimmyMac1348 glad all works out. and glad you have a nice and helpful neighbor

Enjoy your new phone.. tell us how good it is when you have time.