topic Re: How to Replace a Broken Mobile Suit in Get Support

How to Replace a Broken Mobile Suit

s4rnold — Thu, 06 Jan 2022 07:31:06 GMT

On May 8, 2021, I got mugged by a stranger who snatched my mobile phone out of my pocket, and then severely damaged it to the point where I can no longer turn on the power, thus not being able to make any calls. Is there a way I can have my phone replaced? If so, at what cost or is the phone model replacement free? Also, is there a way for me to pause my monthly phone payments until the phone is replaced (the last monthly payment was dated 6/11/2021)? My phone is an Alcatel onetouch Model A392A.

Re: How to Replace a Broken Mobile Suit

computergeek541 — Sun, 13 Jun 2021 04:06:39 GMT

@s4rnold wrote:
On May 8, 2021, I got mugged by a stranger who snatched my mobile phone out of my pocket, and then severely damaged it to the point where I can no longer turn on the power, thus not being able to make any calls. Is there a way I can have my phone replaced? If so, at what cost or is the phone model replacement free? Also, is there a way for me to pause my monthly phone payments until the phone is replaced (the last monthly payment was dated 6/11/2021)? My phone is an Alcatel onetouch Model A392A.

Youre going to have to buy a new phone. There is no pausing of your plan. Once paid for, the time remaining on it continues to tick down. You can decide not to pay for your renwal when it is due, but you need to make sure to reactivate your service before 90 days of suspension or your account will get closed.

Re: How to Replace a Broken Mobile Suit

softech — Sun, 13 Jun 2021 04:07:53 GMT

@s4rnold you can temporary suspend your service by clicking at Report Loss/Stolen button.

you have 90 days to unsuspend the service or you will loss your number and your account will be permanently closed.

Re: How to Replace a Broken Mobile Suit

computergeek541 — Sun, 13 Jun 2021 04:16:12 GMT

@softech wrote:
@s4rnold you can temporary suspend your service by clicking at Report Loss/Stolen button.
you have 90 days to unsuspend the service or you will loss your number and your account will be permanently closed.

I wouldn't recommened do that in this case. If @s4rnold does this and ends up purchasing a new device before the next reneal, the customer risks losing any rewards that are on the account. In addition, reporting the device as lost/stolen will not extend the expiry date of the currently paid for plan. While the lost/stolen option is avaialble, it doesn't help the customer in any way for a situation such as this. The customer would be better off simply not paying for the next renewal on time if the phone hasn't been replaced by that time.

Re: How to Replace a Broken Mobile Suit

softech — Sun, 13 Jun 2021 04:19:56 GMT

True, I missed the part that OP just paid current month cycle yesterday. So, if OP is going to have a secondary phone , or able to get a phone from friends for now, there is no need to suspend the account. After all, you have close to 30 days to figure this out. As @computergeek541 suggested, you can let it expires at the end of the cycle if you don't have a replacement /loaner phone. no rush to decide.

Re: How to Replace a Broken Mobile Suit

Anonymous — Sun, 13 Jun 2021 04:20:04 GMT

@s4rnold : Was the SIM damaged? If not, keep it in a safe place to use in the replacement phone. If so, then you'll need to get a new one and ask the moderators to change it in the system.

Re: How to Replace a Broken Mobile Suit

computergeek541 — Sun, 13 Jun 2021 04:22:24 GMT

@softech wrote:
True, I missed the part that OP just paid current month cycle yesterday. So, if OP is going to have a secondary phone , or able to get a phone from friends for now, there is no need to suspend the account. After all, you have close to 30 days to figure this out. As @computergeek541 suggested, you can let it expires at the end of the cycle if you don't have a replacement /loaner phone. no rush to decide.

That's ok. We've all missed stuff before (including myself). I would imagine that you might have originally thought that the theif had the phone.

Re: How to Replace a Broken Mobile Suit

darlicious — Sun, 13 Jun 2021 05:44:01 GMT

@s4rnold

I have that model of flip phone and it certainly has taken a beating. I'm sorry yours didn't survive its encounter with the thief. Replacing that model would be difficult as its mostly unavailable however I did find it at walmart refurbished for $135. That is a ridiculously high price for a phone that originally retailed at $89.99.

If your heart is set on a non smartphone here are a few options for alcatel (and others)flip phones on the market.

https://www.bestbuy.ca/en-ca/brand/alcatel

https://www.amazon.ca/Alcatel-GO-FLIP-A405DL-Cellphone/dp/B08TB136MN/ref=dp_prsubs_1?pd_rd_i=B08TB136MN&psc=1

https://www.amazon.ca/dp/B08MT7VDM9?SubscriptionId=AKIAJA54JMESX73IGPXQ&ascsubtag=816236997-6-788596095.1621970150&linkCode=osi&psc=1&tag=besdeatod038-20&th=1

https://www.londondrugs.com/telus-coolpad-snap-prepaid-phone---black---npplcpsnpbk/L0965290.html?cgid=ele-mobile-prepaid

And one used one....

https://www.amazon.ca/dp/B00NEU8D7U?SubscriptionId=AKIAJA54JMESX73IGPXQ&ascsubtag=787460956-6-788596095.1621970150&linkCode=osi&psc=1&tag=besdeatod038-20&th=1

If you would like suggestions on good quality smartphones under $200 the community can offer some advice on options.

Re: How to Replace a Broken Mobile Suit

s4rnold — Sun, 13 Jun 2021 06:16:43 GMT

Advice taken.

Re: How to Replace a Broken Mobile Suit

s4rnold — Sun, 13 Jun 2021 06:21:30 GMT

I believe so.

Re: How to Replace a Broken Mobile Suit

computergeek541 — Sun, 13 Jun 2021 06:27:41 GMT

@s4rnold

You might also wish to take a look at the phones sold by Public Mobile. They aren't brand new and the prices aren't always the greatest, but there might be something that you could possibly be interested in if you dont want to look far to find a phone. Click here to take a look: Phone Section (publicmobile.ca)

Re: How to Replace a Broken Mobile Suit

computergeek541 — Sun, 13 Jun 2021 06:29:24 GMT

@s4rnold wrote:
Advice taken.

I noticed that you're replying to the suggestion to have your phone marked as lost/stolen. Please do not do this. This will not accomplish anyting and can actually be a bad thing for your account in this situation.

Re: How to Replace a Broken Mobile Suit

s4rnold — Sun, 13 Jun 2021 06:32:50 GMT

Then what do I do then? It doesn't make sense paying for monthly bills if I haven't yet decided on a replacement phone.

Re: How to Replace a Broken Mobile Suit

darlicious — Sun, 13 Jun 2021 06:38:38 GMT

@s4rnold

You can tap "@" to tag someone so we know who you are replying to....

What makes you think the sim card is damaged? You can test it in another phone like a friend or family members. Just make sure its an unlocked phone or one that is with telus, koodo or pm. If the phone you test it in takes a smaller sim card which is likely because your model takes a micro sized sim card just carefully snap the nano sized sim out of its frame to test then snap it back the frame.

If the sim card is damaged you can currently order one from amazon.ca for $5 and Canadian Cell supplies for $4.99. If you purchase one locally do not allow the retailer to activate it. You will need to contact the moderators with the new unactivated sim card # to change it in your account.

Re: How to Replace a Broken Mobile Suit

computergeek541 — Sun, 13 Jun 2021 06:45:59 GMT

@s4rnold wrote:
Then what do I do then? It doesn't make sense paying for monthly bills if I haven't yet decided on a replacement phone.

If your paln renewed on June 11, it's unfortuante, but you've already paid for service until through July 10.

As stated earlier, you could simply not pay for your next renewal if you dont have a replacement phone yet. However, you still have plently of time before the next renewal as you had just renewed a couple of days ago. Marking your phone as lost/stolen did not save you any money, nor does it allow you to use for phone for any longer after you re-enable the servcie. The renewal that you paid for on June 11 is already paid for and while you don't have a replacement phone yet, the plan will still get used up. You could disable autopay (if you have it enabled) or delete any credit card or visa/mastercard debit card from your account, but at this point in time, that isn't needed yet unless you don't plan on replacing your phone.

Re: How to Replace a Broken Mobile Suit

s4rnold — Sun, 13 Jun 2021 06:44:11 GMT

Does the SIM look like a microchip thing? Because I don't recall finding it when gathering all the broken parts of the ground.

Re: How to Replace a Broken Mobile Suit

darlicious — Sun, 13 Jun 2021 06:49:13 GMT

@s4rnold

Keep your account active until the last day of your 30 day cycle. If you still have not decided on a phone you can suspend it via lost/stolen. If you do this before midnight eastern you will retain active voicemail service. Just call your number from another phone and press * when it connects. Then enter your 4 digit voicemail pin # to access your voicemail.

Suspending via lost/stolen before midnight eastern will cause your rewards to not apply but you can contact the moderators once you have unsuspended, pay for your plan and reactivate your service to ask for the rewards to be applied manualy.

Re: How to Replace a Broken Mobile Suit

s4rnold — Sun, 13 Jun 2021 06:49:26 GMT

So do I undo "Lost/stolen" function then, and then disable the autopay?

Re: How to Replace a Broken Mobile Suit

darlicious — Sun, 13 Jun 2021 06:51:49 GMT

@s4rnold

The sim card is in the sim slot behind the battery on that model of phone.

Re: How to Replace a Broken Mobile Suit

computergeek541 — Sun, 13 Jun 2021 06:55:22 GMT

@s4rnold wrote:
So do I undo "Lost/stolen" function then, and then disable the autopay?

Since you've already done it, it doesn't really make a difference at this point. The issue with lost/stolen relates to account rewards possibly not being received for the next renewal (if you choose to pay on time for that renewal and have already replaced your phone). Unfortunately, the lost/stolen option doesn't save any of your current plan for you to use later (it still gets used up when you have lost/stolen enabled).

You could still disable autopay, but based on you saying earlier that last payment was on June 11, your card wouldn't be charged until Jully 11 anyway.