topic Re: Change SIM card in Get Support

Change SIM card

Mobelease16 — Thu, 06 Jan 2022 07:31:01 GMT

Hello guys !!

I lost my old sim . How can I change to new SIM card . They are tell me I can’t on self serve option

Re: Change SIM card

BirdieMoose — Mon, 12 Apr 2021 17:34:04 GMT

You will have to submit a ticket to request this.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1pDGd6iBBlBAz9rW5jdqaLlXFs3&lang=en&

Re: Change SIM card

dabr — Mon, 12 Apr 2021 17:35:22 GMT

@Mobelease16 wrote:
Hello guys !!

I lost my old sim . How can I change to new SIM card . They are tell me I can’t on self serve option

@Mobelease16 Any SIM changes currently require moderators assistance who can be reached via chatbot and following prompts here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option is to private message Moderator_Team (if unable to submit ticket) here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change SIM card

HALIMACS — Mon, 12 Apr 2021 17:44:44 GMT

That is accurate, @Mobelease16

Here's the official announcement thread on February 5, 2021:

SIM Swap Fraud - Community (publicmobile.ca)

Re: Change SIM card

Triguy — Mon, 12 Apr 2021 18:02:56 GMT

You need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Change SIM card

hTideGnow — Mon, 12 Apr 2021 18:26:35 GMT

@Mobelease16 not sure if you have a new SIM yet, if you don't, you need to get one. But don't buy it from PM site as it might take 3 weeks for delivery. Check local kiosks or Amazon if you have Prime membership.