topic Re: I can't create an account in Get Support

I can't create an account

polybius — Thu, 06 Jan 2022 07:30:57 GMT

No matter what phone number I put in to start the account creation, it says "* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

I have never created an account here. I even tried my wife's number and that didn't work either. Is there a real person I can actually talk to? That chatbot is useless.

Re: I can't create an account

hairbag1 — Sat, 12 Jun 2021 23:21:21 GMT

@polybius wrote:
No matter what phone number I put in to start the account creation, it says "* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

I have never created an account here. I even tried my wife's number and that didn't work either. Is there a real person I can actually talk to? That chatbot is useless.

Sounds like maybe that's a used sim card.

Get a new sim to start a new account.

BTW...I don't disagree with your assessment of "that chatbot".

Re: I can't create an account

polybius — Sat, 12 Jun 2021 23:26:56 GMT

What does a sim card have to do with it? It says it's going to send me a code to create my account. Can't do that without an active sim.

Re: I can't create an account

Dunkman — Sat, 12 Jun 2021 23:28:41 GMT

@polybius

More details would be helpful.
Did you activate a SIM card at a store? Or at home?

Or are you trying to activate a new SIM card right now?

Re: I can't create an account

darlicious — Sat, 12 Jun 2021 23:30:36 GMT

@polybius

You're trying to create your self serve account? Clear your browser. Reboot your device. Use chrome firefox, or safari. Try again.

If it still doesn't work for you when you "talk" to simple simon type in "can't create self serve account" and "human" and follow the prompts to submit your ticket. Wait times are about an hour. Keep an eye on your private message box the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly will speed up service times.

Re: I can't create an account

Anonymous — Sun, 13 Jun 2021 00:14:12 GMT

@polybius : We don't know where you are along the process.

Are you an existing customer?

Did you activate in a store?

Creating the account would come after activating in a store.

Activating yourself is all under the Activate link up top.

Edit: if you did activate then you will have created the account. Then you need the email address you used during that activation and if you forgot the password then you can use the Forgot your password? link.

Re: I can't create an account

popping — Sun, 13 Jun 2021 00:39:24 GMT

@polybius wrote:
No matter what phone number I put in to start the account creation, it says "* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

I have never created an account here. I even tried my wife's number and that didn't work either. Is there a real person I can actually talk to? That chatbot is useless.

If you activate your PM plan online, your self-serve account already created during the online activation process. Use your email address the username and the password your provided during the online activation to log in.

If you activate your PM plan in a store, you are correct and you need to create a self-serve account by providing your phone number.

Did you activate online or in a store?

Re: I can't create an account

modugnot — Sun, 13 Jun 2021 00:52:52 GMT

I believe when I created my account I used an email and not a phone number. You need a phone number to receive a sign-up code, but after that I believe you sign up with an email address.

Have you tried using a different browser or clearing your browser cache?

Re: I can't create an account

esjliv — Sun, 13 Jun 2021 02:13:02 GMT

@polybius wrote:
No matter what phone number I put in to start the account creation, it says "* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

I have never created an account here. I even tried my wife's number and that didn't work either. Is there a real person I can actually talk to? That chatbot is useless.

@polybius

So you already have an activated SIM card with Public Mobile?

And you are having difficulty creating a Self Serve account? Registering a self serve account here: https://selfserve.publicmobile.ca/self-registration/

Moderators can be reached via SIMon bot or a sending them a private message.

You can use this link to send a:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: I can't create an account

LurganIeUk — Sun, 13 Jun 2021 02:20:39 GMT

Insert the SIM into your phone...assuming it IS activated. Look at your settings and find the phone number that is assigned to the SIM. Try that number.

Re: I can't create an account

Doomsday — Sun, 13 Jun 2021 19:27:55 GMT

Yes you can contact a moderator for this issue:

https://www.publicmobile.ca/en/qc/get-help/articles/contact-a-moderator

Good luck

Re: I can't create an account

thompsonpaul — Mon, 14 Jun 2021 01:24:16 GMT

Did you activate your SIM online or in a store?

And is your wife's phone also with Public? (An email address can only be associated with one phone, so if your email was used to set up her account, you'll need to create your account using a new/different email address.)

Re: I can't create an account

polybius — Mon, 14 Jun 2021 15:39:18 GMT

I think I understand why I can't create an account. I thought I could do the whole setup and create an account using an existing phone number but I guess not. I'll have to go into a store. Thanks for your help everybody.

Re: I can't create an account

LurganIeUk — Mon, 14 Jun 2021 15:47:16 GMT

You need to buy a SIM and activate it yourself which will also create an account in the process of activation. Or secondly buy from a store that activates the SIM for you at time of purchase. Then you have to finish the account later on. I would just buy a SIM and do it all yourself. And don’t forget to get a referral code that will give you $10 off.

Bottom line...Walmart is a poor choice to buy.

Re: I can't create an account

softech — Mon, 14 Jun 2021 15:51:14 GMT

@polybius if you are going to a store, let them activate for you and they might give you the SIM for free 🙂

Re: I can't create an account

Yummy — Mon, 14 Jun 2021 15:54:57 GMT

@softech wrote:
@polybius if you are going to a store, let them activate for you and they might give you the SIM for free 🙂

I am just wondering... if 'store' activates your SIM is there possibility employee to 'slip' his referral code? Most people do not do proper research and are not aware of referral advantages.

Re: I can't create an account

softech — Mon, 14 Jun 2021 15:58:31 GMT

although it is possible, but my friends and I all had great experience before at stores (yes.. and no joke.. at Walmart). they entered the referral code we gave them and no issue.

and worst case, if they ACCIDENTALLY entered the wrong code, you can open a ticket after with mod to sort it out.

Re: I can't create an account

Meow — Mon, 14 Jun 2021 15:58:41 GMT

Could somebody in the know explain please, how store selling SIMs activates your SIM?

Is that process different than when customer gets SIM and activates it creating account through self-serving PM process or they have their own way?

Re: I can't create an account

softech — Mon, 14 Jun 2021 15:59:47 GMT

they activate for you just like they activate for other providers. Yes, they do have some commission, that is why they can give you the SIM for free.

Re: I can't create an account

darlicious — Mon, 14 Jun 2021 16:34:39 GMT

@Meow

An in-store activation is slightly different in the activation portal they use although the form they use basically looks the same but it does not set up your self serve account for you and it differs in the way payment is remitted. However it is set up and the way it conveys the information entered to public mobile differentiates it from "online activations" so certain promotions will not apply if the terms and conditions explicably require an activation to be online only or only for specific timelines.