topic Re: How do I find my billing cycle start and end dates? in Get Support

How do I find my billing cycle start and end dates?

Madmox — Tue, 04 Jan 2022 18:49:37 GMT

Re: How do I find my billing cycle start and end dates?

IWIK — Sat, 27 May 2017 21:37:08 GMT

In your account under overview it lists your next payment date. And in payment history you can see when you last paid.

Re: How do I find my billing cycle start and end dates?

Samianauman — Sat, 27 May 2017 21:49:13 GMT

All those details are in your self serve login on top corner you will be able to see next renewal date also click on my plan will show current plan start date and also you can go to payment history which also show plan details

Re: How do I find my billing cycle start and end dates?

NDesai — Sat, 27 May 2017 22:06:25 GMT

The date you see on the overview page is the last day of your cycle. You must make payment before the next day if you are not on AutoPay. If you are on AutoPay with valid cc attached, you don't need to make manual payment.

Re: How do I find my billing cycle start and end dates?

ShawnC13 — Sat, 27 May 2017 22:22:49 GMT

@Madmox, I find the most accurate date is the date listed in the addon section of the self serve. It is one day later then the date in the overview tab and seems to be when the payment is actually taken.

Re: How do I find my billing cycle start and end dates?

NDesai — Sat, 27 May 2017 23:02:51 GMT

@ShawnC13 That date should also be shown on My Rewards page. It is the next day because the renewal happens overnight. The system is set up in a way that it takes payment at night before midnight and renews after midnight and hence the 2 dates. One to ensure payment is made before midnight and second one for the start of renewal.

Re: How do I find my billing cycle start and end dates?

Madmox — Sat, 27 May 2017 23:17:36 GMT

I'm actually looking for usage cycle for the phone's data limit. My daughter tends to go over if she doesn't get a reminder to slow www.youtube.com down. Is it the same as billing date?

Re: How do I find my billing cycle start and end dates?

NDesai — Sat, 27 May 2017 23:19:04 GMT

@Madmox wrote:
I'm actually looking for usage cycle for the phone's data limit. My daughter tends to go over if she doesn't get a reminder to slow www.youtube.com down. Is it the same as billing date?

Yes, it will reset when the plan renews.

Re: How do I find my billing cycle start and end dates?

ShawnC13 — Sat, 27 May 2017 23:45:38 GMT

@NDesai, yes I meant rewards not addons and thanks for the clarification

Re: How do I find my billing cycle start and end dates?

Shutdown — Sun, 28 May 2017 11:20:45 GMT

@Madmox your daughter could lower the resolution of youtube vids and in your phone setting you should beable to set it to warn you when you use up a certain amount of data within a month and cut you off when you exceed another limit. I use this to make sure I don't burn through all my data in the first month. For example at 4gb I'll get a warning then at 5gb I'll get cut off in the month.

Re: How do I find my billing cycle start and end dates?

aliaksar2000 — Tue, 22 Oct 2019 16:27:46 GMT

The last date we payed the last invoice (which was Auto-Pay) is the first day of the new cycle or last day of the old cycle?

Re: How do I find my billing cycle start and end dates?

darlicious — Thu, 24 Oct 2019 11:03:07 GMT

@aliaksar2000 wrote:
The last date we payed the last invoice (which was Auto-Pay) is the first day of the new cycle or last day of the old cycle?

@aliaksar2000 Your payment for your new cycle is due at 11:59pm et on the last day of your cycle. As long as it is in your account or autopay will pay it by 12:00am et on the following day or what is the first day of your new cycle.