topic Re: Number transffering issue in Get Support

Number transffering issue

yjkim284743 — Thu, 06 Jan 2022 07:30:36 GMT

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

how can I solve it?

Re: Number transffering issue

Dunkman — Sat, 12 Jun 2021 15:58:42 GMT

@yjkim284743

How long ago was the message?

Did you enter an alternate number?

You also might want to keep your original carrier SIM card in your phone just in case Telus porting team calls you.

For most ports, you can ignore the section on IME. Just use account holder name, phone number and account number.

Re: Number transffering issue

Anonymous — Sat, 12 Jun 2021 16:03:49 GMT

@yjkim284743 : Put your original SIM back in and wait for the call (if they haven't already tried). Then you'll need to leave it in to wait for the confirmation text from the old provider.

Re: Number transffering issue

hTideGnow — Sat, 12 Jun 2021 16:01:37 GMT

@yjkim284743

Open a ticket with the Mod. Tell them what's happen on the ticket.

For porting request, I believe you should enter your account number from your previous provider

(as a reminder. You still need to keep your old SIM card from the old provider. Once mod got all the info and start to port your number, you will get a SIM from your old provider, you need to reply YES within 90 mins for the PORT to go through)

To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number transffering issue

BKNS27 — Sun, 13 Jun 2021 04:06:49 GMT

@yjkim284743

The PM moderator will not contact you through this Community. You need to create a ticket as noted by other PM Community members.