topic A new debit card cannot make a payment and sign up for autopay in Get Support

A new debit card cannot make a payment and sign up for autopay

Moon2 — Thu, 06 Jan 2022 07:30:18 GMT

I lost my former debit card and got a new one. Now the new card cannot be used to make a payment and sign up for autopay. It said that the transaction was denied by the card issuer, but the card issuer said that there is no problem with my debit card.

Re: A new debit card cannot make a payment and sign up for autopay

Anonymous — Sat, 10 Apr 2021 14:26:12 GMT

@Moon2 : Just for clarity...this is Visa Debit or Mastercard Debit right? Not just a plain old debit card.

Make sure the address matches the billing address. No space in the postal code. Some even match case of everything.

Re: A new debit card cannot make a payment and sign up for autopay

Triguy — Sat, 10 Apr 2021 14:27:34 GMT

Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot.

Re: A new debit card cannot make a payment and sign up for autopay

HALIMACS — Sat, 10 Apr 2021 14:44:45 GMT

@Moon2

When updating credit card info, make sure to do the following to avoid the common errors and glitches that sometimes occur with this fussy process:

Clear your browser's cache & cookies
Use incognito mode
Select "Manage My Card"
Select "replace card"
Type your address exactly as from your billing statement
Don't use a space in the postal code
Use ALL CAPS if necessary
Type everything, not letting autofill complete any fields