topic Re: Difficulty of Obtaining Receipts in Get Support

Difficulty of Obtaining Receipts

dj_ilon — Thu, 06 Jan 2022 07:29:52 GMT

I don't want to be a disruptive individual but why is it so difficult to obtain receipts for payments?

I require my receipts for both, expenses and my personal records and I have to jump through a whole new set up of hoops everytime I request this and it is frustrating. This time around, they asked for me ot remove my SIM card to give them the SIM card #; not only is it something I don't like doing (I have to remove my case, find a pin, read tiny grey writing) - I just find it absurd.

I'm going to go on a limb and even assume that it is required by law in Canada to provide a transaction receipt for my funds.

I am happy to verify who I am but for these admins to keep asking different questions, at increased levels of irritability is bizarre to me.

Re: Difficulty of Obtaining Receipts

HALIMACS — Fri, 09 Apr 2021 11:52:51 GMT

@dj_ilon

Prepaid services generally do not provide receipts or statements for services, unless specifically requested.

The reason you're being asked all these verification questions is to ensure you are the customer of record and not another individual looking to attain these documents.

Ultimately, these processes are there to protect your privacy of information.

Re: Difficulty of Obtaining Receipts

Quigley — Fri, 09 Apr 2021 11:50:35 GMT

@dj_ilon I agree with you 100 percent.

Re: Difficulty of Obtaining Receipts

dj_ilon — Fri, 09 Apr 2021 11:54:34 GMT

If I am on autopay and I have an actual plan with PM, I wouldn't consider that a 'prepaid' service.

Even buying a 'burner' phone at a grocery store yields you a transaction receipt the moment that transaction is made.

I am happy to verify who I am but if there's a thread that is over a year long of me verifying who I am, that is accessible to more than one admin - I am losing the point of 'privacy' here.

It is almost as if they don't want me to have a copy of a my transaction records. There is something wrong here, I am going to make an inquiry with the CRTC and CRA.

Re: Difficulty of Obtaining Receipts

dj_ilon — Fri, 09 Apr 2021 11:55:17 GMT

I don't understand why my receipt is not available after I make a payment.

Re: Difficulty of Obtaining Receipts

Spudster — Fri, 09 Apr 2021 11:58:13 GMT

@dj_ilon

If you have a complaint about your mobile service, you need to make it to the CCTS

https://www.ccts-cprst.ca/

What @HALIMACS has stated is correct however. Sure the process seems painful, but it is ultimately there for one's own protection.

Re: Difficulty of Obtaining Receipts

BearFBI — Fri, 09 Apr 2021 12:14:32 GMT

PM should make this an option in selfserve. There is a large enough amount of people that need something like this.

@dj_ilon I recommend writing down your SIM card number somewhere and all the information they ask for and keep it in a safe place. The next time they ask it'll make the process easier.

Re: Difficulty of Obtaining Receipts

hTideGnow — Fri, 09 Apr 2021 13:31:06 GMT

@dj_ilon wrote:
If I am on autopay and I have an actual plan with PM, I wouldn't consider that a 'prepaid' service.

Prepaid means you paid for the service before you use it. If you don't pay for the next month, service stops

The other type of service is Postpaid. For postpaid, you use the service first. At the end of the month, the company will bill you what you have used. If you don't pay for one month, they still let you use the service for another month or two

All Prepaid mobile services don't have a bill because they think you know what you "buy" in the beginning, there is no need for a bill. However in Postpaid, you can be using "extra" data, LD calls and they have to send you a bill in case there is argument. Of course, Prepaid services try to save money this way.

Not sure what question Moderator tried to "challenge" you. Of course, this is not account change and the bill is going to send to your email on the record anyway, I agree they can make this process less tricky.

Re: Difficulty of Obtaining Receipts

mimmo — Fri, 09 Apr 2021 12:53:09 GMT

@dj_ilon I agree with you it is painful. But I doubt it is going to change anytime soon. So the options are

Continue as you are going
Pay a lump sum and get a receipt for that say 3 months at a time
Ask for 1 yearly statement (some people say this is possible
Buy vouchers at a store as they provide receipts at point of sale
Change providers

Re: Difficulty of Obtaining Receipts

dj_ilon — Fri, 09 Apr 2021 13:11:45 GMT

I will do that!

Re: Difficulty of Obtaining Receipts

dj_ilon — Fri, 09 Apr 2021 13:12:08 GMT

they ask for something different EVERY TIME

Re: Difficulty of Obtaining Receipts

dj_ilon — Fri, 09 Apr 2021 13:13:45 GMT

I'm happy to provide the standard info such as my name etc but I've been asked to provide the phone # of the person I have called on a certain day, a text message that was sent on a certain time and now they want me to remove my SIM card from my phone and give them the # of my SIM card.

Re: Difficulty of Obtaining Receipts

dj_ilon — Fri, 09 Apr 2021 13:16:15 GMT

I see what you're saying but since I am paying for a specific product that that is clearly defined, a receipt should be available for that.

If I went to the grocery store and bought a 2L carton of milk, I get a receipt for the entire 2L whether I end up pouring it down the drain, letting it go sour, drink 50% of it, 75% of it or a 100% of it; I don't come back to the grocery store after with half a carton asking for a receipt for only what I used.

Re: Difficulty of Obtaining Receipts

dj_ilon — Fri, 09 Apr 2021 13:17:11 GMT

I used to be on a 3-mo plan which was less painful as I had to go through this process only 4 times a year but now that I'm on a monthly, this is extremely irking.

I may just pay an extra $10 with a different service provider, get actual 4G and not worry about receipts.

Re: Difficulty of Obtaining Receipts

mimmo — Fri, 09 Apr 2021 13:25:18 GMT

@dj_ilon Those are strange questions. How are you contacting the mods? Through SIMon the chat bot or through private message. If through SIMon and you verified the account then they I believe should not need additional info. If via private message then they need to verify account and are probably going through a list of items which can not be found in your message history.

If you used simon and are still being asked for verification let me know and I will mention this to pm management .

Edit just a note when replying to someone it's good to mention their name start with @ that way people know who you are replying to with your reply.

Re: Difficulty of Obtaining Receipts

dj_ilon — Fri, 09 Apr 2021 13:28:51 GMT

hi @mimmo i'm using messaging feature with @CS_Agent

I'll try the chatbot

Re: Difficulty of Obtaining Receipts

dj_ilon — Fri, 09 Apr 2021 13:35:24 GMT

@mimmo

Here is what the chatbot yielded below; although monthly bills and statements are not generated given that is a pre-paid service as mentioned, a legitimate transaction receipt outlining the taxes, HST # etc should be available without much difficulty.

The vouchers that can be pre purchased are only credits, they don't actually outline the expense and cannot be used as an expense, simply an exchange of CDN $ for "PUBLIC MOBILE $" but the details of the service rendered is not available until that prepaid card is used to purchase the prepaid / postpaid service.

As a prepaid company, Public Mobile does not automatically generate monthly statements or bills.

To view your payment transactions:

Sign in to your Self Serve account
Click on 'Payment', then on 'Transaction History'

Please note, we only provide billing history for your last 180 days.

Re: Difficulty of Obtaining Receipts

kselmak — Fri, 09 Apr 2021 13:43:23 GMT

@dj_ilon

Once they verify your identity they will provide you with all the activities on your account for the requested period, to prove your payment you should pair it with your credit card statement and/or voucher receipts.

Btw the fastest way to verify your account is to provide the pin, so if you forgot it it's a good idea to change it to something you won't easily forget but others won't guess. If you file the ticket for pin change you will have to go through all that verification once and then won't have to bother with it when filling subsequent tickets. It's worth it, otherwise you are looking into the same thing next time you need assistance

Re: Difficulty of Obtaining Receipts

mimmo — Fri, 09 Apr 2021 13:41:37 GMT

@dj_ilon I got that then the option of one time receipt. With the option to contact us (submit ticket).

I need a one-time invoice sent to me

09/04/2021, 06:37:06

If you need a prepaid invoice sent via email or mail, please contact us and include the following information:

14-digit account number

10-digit phone number

Your 4-digit security PIN

Requested payment month/year(s)

Invoice delivery option:

Email address:

Billing address:

To verify your account, please also include: what is the last number you called or texted?

Invoices will reflect the following information

Payment amount

Payment date

Confirmation number

Applicable taxes

*Be aware that invoice will be processed within 30 days of the initial request date.

Please select below

Re: Difficulty of Obtaining Receipts

Dunkman — Fri, 09 Apr 2021 13:43:20 GMT

@dj_ilon

I doubt that PM will change their billing policies in the near future. To save on admin costs, PM has not generated official invoices. To keep costs lower for their plans. PM is a low cost, no frills type of company.

As mentioned above, you could still ask for billing invoices every 3 months or 6 months. Interesting, chatbot mentioned billing history 180 days. Some customers have gotten billing invoices for the whole year for tax purposes.

Others have just copied and pasted their transaction history in self service account for their own tracking purposes. Not good enough for tax purposes though.