topic Re: Moderators work for Public Mobile right? in Get Support

Moderators work for Public Mobile right?

KarenTL — Thu, 06 Jan 2022 07:29:39 GMT

Ok so first off i am new here so please don't bash me for this question but i couldn't activate my new sim card and set up my account. I was getting an error message so i sent a private message to the moderator group. Someone emails me back and says he can set me up but needs all of my details including my b-day and cc info, which i gave him. Now i havent heard back yet and my heart is palpatating because i am not sure who i just gave all of my personal info plus cc info to..

Re: Moderators work for Public Mobile right?

HALIMACS — Thu, 08 Apr 2021 21:37:48 GMT

Yes, Moderators are Public Mobile employees.

They work via the Community to assist customers as the first-line of company support, other than other Community members who are just customers like you and I.

EDIT: Just make sure they have this after their Username, and you can be sure they are Public Mobile employees:

Re: Moderators work for Public Mobile right?

ShawnC13 — Thu, 08 Apr 2021 21:38:36 GMT

@KarenTL wrote:
Ok so first off i am new here so please don't bash me for this question but i couldn't activate my new sim card and set up my account. I was getting an error message so i sent a private message to the moderator group. Someone emails me back and says he can set me up but needs all of my details including my b-day and cc info, which i gave him. Now i havent heard back yet and my heart is palpatating because i am not sure who i just gave all of my personal info plus cc info to..

Yes, Moderators are employed by Public Mobile, as long as the person you message had MOD by their name you were contacting the correct group.

Re: Moderators work for Public Mobile right?

RosieR — Thu, 08 Apr 2021 21:46:22 GMT

@KarenTL wrote:
Ok so first off i am new here so please don't bash me for this question but i couldn't activate my new sim card and set up my account. I was getting an error message so i sent a private message to the moderator group. Someone emails me back and says he can set me up but needs all of my details including my b-day and cc info, which i gave him. Now i havent heard back yet and my heart is palpatating because i am not sure who i just gave all of my personal info plus cc info to..

Hi @KarenTL Welcome to Public Mobile!

Yes, the moderators are Public Mobile representatives.

When did you give your personal details to this moderator? It is easy to set up an account, so if it is more than an hour, I suggest to send that moderator a followup message.

Also check the email address you provided this moderator. Do you see a Welcome email looking like this?

If you do, then activation is complete. If not, hopefully the moderator is still working on setting up your account.

Please keep us posted

RosieR