topic Re: Private message link in Get Support

Private message link

chainsawcowboy — Thu, 06 Jan 2022 07:28:57 GMT

Hi I need to private message a moderator does anyone know where I can find the link for it? I don't want that irritating chatbot thing.

Thanks

Re: Private message link

softech — Wed, 07 Apr 2021 02:55:11 GMT

@chainsawcowboy here you are

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Private message link

HALIMACS — Wed, 07 Apr 2021 03:03:34 GMT

@chainsawcowboy

It's really quite easy to use the chatbot, there's like 3 steps for a faster response time. Click here and:

type moderator,
then select contact us,
then select you need a human now and follow prompts to submit a ticket.

Re: Private message link

chainsawcowboy — Wed, 07 Apr 2021 03:19:13 GMT

Thanks again community! More speedy answers.

Re: Private message link

darlicious — Wed, 07 Apr 2021 03:25:44 GMT

@chainsawcowboy

Here's a little extra info to speed up your service times.....

Contact the moderators by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:

Full name and address on account.
Email, phone # and pin #.

If you cannot remember your pin # include at least three of the following:

Date of birth
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question and answer.
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Any rewards in your account.
Autopay y/n?

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours. Wait times seem to have improved and are currently about 1 hour during moderator business hours.

Keep an eye on your private message box (the envelope icon) next to your avatar at the top right corner of your screen for a little bubble to pop up indicating a message from the moderators. Responding promptly will speed up service times.

To send a private message to the moderators click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Private message link

chainsawcowboy — Thu, 08 Apr 2021 01:19:23 GMT

Thank you once again everyone. I used darlicious' suggestion to add the extra information and the moderator asked me some extra verifier questions because I was changing my PIN code. Once I answered those and supplied my new PIN code it was immediately changed and I received a text message noting that a pin code change had occurred. That's good to know security wise that you will be informed when an important change had been made in your account.

Re: Private message link

RosieR — Thu, 08 Apr 2021 04:03:53 GMT

@chainsawcowboy always nice to hear that a fellow customer's issue/problem is resolved. Yay!

May I suggest that you write down your password and pin# and keep them in a safe place, in case you need to do some changes in your account.

Best wishes

RosieR

Re: Private message link

cellphoneuser1 — Thu, 08 Apr 2021 08:22:50 GMT

@chainsawcowboy You don't want to use the charbot but you shoild. Sending a provate message can take lomger for response or could be ignored.