topic Re: No Sim Card After 3 weeks in Get Support

No Sim Card After 3 weeks

Seanini — Thu, 06 Jan 2022 07:28:50 GMT

I ordered a sim card online since May 18 and it still hasn't been delivered. How do I get my money back?

Re: No Sim Card After 3 weeks

will13am — Wed, 09 Jun 2021 18:32:43 GMT

@Seanini , please click on the chat symbol on the lower right corner of the webpage and initiate a support ticket.

Re: No Sim Card After 3 weeks

hTideGnow — Wed, 09 Jun 2021 18:36:57 GMT

@Seanini unfortunately, ordering SIM from PM does that long. It usually take around 3 to 4 weeks. In your case, it should arrive anytime.

Are you activating new account, try local kiosk like from Walmart or London Drugs. If you activate with them, they might give you the SIM for free.

Re: No Sim Card After 3 weeks

BlueB — Wed, 09 Jun 2021 18:37:53 GMT

@Seanini

There have been reports of Public Mobile taking upwards of a month to have SIM cards delivered. The system is slower to deliver mail because of the pandemic, and Public Mobile may delayed because of this too.

You're welcome to contact the Moderators like @will13am mentioned via the SIMon chatbot (lower-right corner, chat bubble) or messaging them directly here. Being 3 weeks in, chances are it's "in the mail" now for you.

Hope you get it soon or otherwise resolved! 🙂

Re: No Sim Card After 3 weeks

Triguy — Wed, 09 Jun 2021 18:38:01 GMT

Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: No Sim Card After 3 weeks

darlicious — Wed, 09 Jun 2021 18:44:43 GMT

@Seanini

That's a long time to wait but they have been taking up to 3 weeks. Maybe you will get it tomorrow. If you do get the refund consider ordering from Canadian Cell supplies. They usually arrive within 5 business days. Their bundle deals come wth a free sim card. If you order the $50/10.5gb plan you get 50% off the first month. Order the the bundle but wait to activate it until after it arrives and there might be a free third month promo offered by pm by then that you can stack with the CCS bundle offer.

If you don't need that much data you can schedule a plan change to the data plan you prefer before your first renewal but you will still get the $50 credit applied to your account balance. If you change to the $25 plan its like you get 2 months for free! Don't forget to add a referral code for your $10 bonus credit.

Re: No Sim Card After 3 weeks

BKNS27 — Wed, 09 Jun 2021 19:28:24 GMT

@Seanini

You might want to sign up for a bonus 2gb data/month PM Flash Sale with a minimum $35+ plan. The bonus data will be added as long as you are with PM.

That would be a total of 5gb data for $33 with AutoPay.

If you are looking at a lower plan $25 plan as suggested by @darlicious, can get 2nd month free service. Plus a $10 discount off your second bill with a referral code from any PM members. 😉

Re: No Sim Card After 3 weeks

BearFBI — Wed, 09 Jun 2021 19:29:54 GMT

Gah it's hopeless. I won't get my SIM in a month lol.

Re: No Sim Card After 3 weeks

darlicious — Wed, 09 Jun 2021 19:32:21 GMT

@BearFBI

Do you pass on the cost of the sim card to your referrals?

Re: No Sim Card After 3 weeks

BearFBI — Wed, 09 Jun 2021 19:34:02 GMT

@darlicious Yeah I do.

Re: No Sim Card After 3 weeks

darlicious — Wed, 09 Jun 2021 19:43:17 GMT

@BearFBI

So why don't you order the $5 cards from CCS? Or better still consider their bundle offers with the free sim card? A little more cost up front but you can order them ahead of time and they honour the discount for whenever free month promo comes up from pm. You could then decide if you want to still collect the sim card regular cost and/or recover for "time and investment" from the portion of the 50% discount. It's still a win-win for your referral no matter what plan they choose to change to on the first renewal.

Re: No Sim Card After 3 weeks

BearFBI — Wed, 09 Jun 2021 19:53:16 GMT

@darlicious I could but its still early. If I don't get it by next week I might do that.

Re: No Sim Card After 3 weeks

darlicious — Wed, 09 Jun 2021 19:56:00 GMT

@BearFBI

It never hurts to have an extra sim card around. I have a good dozen as the bf alone goes thru several a year.

Re: No Sim Card After 3 weeks

BlueB — Wed, 09 Jun 2021 21:49:31 GMT

@darlicious wrote:
@BearFBI
It never hurts to have an extra sim card around. I have a good dozen as the bf alone goes thru several a year.

I'll bite... is he a dealer? Otherwise, it would be annoying if your bf kept losing/breaking his SIM card several times a year!!! 🙂

Re: No Sim Card After 3 weeks

hTideGnow — Wed, 09 Jun 2021 21:52:58 GMT

SIM is supposed to be inside the phone at all time.. how you break or lost it couple times a year? 🤣

Re: No Sim Card After 3 weeks

BlueB — Wed, 09 Jun 2021 21:54:46 GMT

@hTideGnow wrote:
SIM is supposed to be inside the phone at all time.. how you break or lost it couple times a year? 🤣

...this is what gives men a bad reputation!!! 😋

Re: No Sim Card After 3 weeks

darlicious — Thu, 10 Jun 2021 05:10:14 GMT

@BlueB

Lol....you and @hTideGnow are pretty new here you haven't heard about how many times the bf has lost, broken, smashed, found again, lost again phones in the last 22 months. It's a lot! I believe he is on phone #8 that he has kept for a record 10 weeks now.

As long as he doesn't lose it he's in good shape as its a Sonim XP-8. Which he has already put through a beating but like the outdoor tech rhinos headphones (still working perfectly after10 months) that I got him the phone went a flying when he got clipped by a car on his mtb. The back of the phone and the battery scattered and by the time he got home and turned on the phone he realized the sim card had caught some air too....and was no longer in the slot. But don't don't worry 10 days after replacing that one he managed to misplace the new sim card at his brothers when he was fiddlin' around with the two sim slots!

Listen @Anonymous has his money on him leading a double life as a mobbed up hitman tossing phones in Burrard Inlet......

Re: No Sim Card After 3 weeks

Anonymous — Thu, 10 Jun 2021 05:18:15 GMT

I'm tellin' ya 🙂 Turn on the GPS and track him around. 🙂

Edit: although I've never said hitman. Not like he runs into flocks of crows all the time. 🙂

Re: No Sim Card After 3 weeks

darlicious — Thu, 10 Jun 2021 05:23:02 GMT

@Anonymous

I just need to put a Tile in his mtb frame somewhere because he's never far from it.....

Re: No Sim Card After 3 weeks

BlueB — Thu, 10 Jun 2021 06:58:07 GMT

@darlicious wrote:
@BlueB
...you haven't heard about how many times the bf has lost, broken, smashed, found again, lost again phones in the last 22 months. It's a lot! I believe he is on phone #8 that he has kept for a record 10 weeks now.

No matter how you wanna spin it... he's lucky you haven't given up on him!!! 😂