topic Re: Payment in Get Support

Payment

adeyemibunmi — Thu, 06 Jan 2022 07:28:45 GMT

My account got suspended, I bought a payment voucher and I have tried to input the 12 digit pin on the receipt both on the website and through 611 but it keeps saying can’t process payment. What should I do?

Re: Payment

dabr — Tue, 06 Apr 2021 19:51:47 GMT

@adeyemibunmi wrote:
My account got suspended, I bought a payment voucher and I have tried to input the 12 digit pin on the receipt both on the website and through 611 but it keeps saying can’t process payment. What should I do?

@adeyemibunmi Some vouchers have a delay before the funds on them become available, so keep trying over the next several hours. Also double check you're typing in the correct 12 digit PIN, i.e., no typos or wrong 12 digit set of numbers as some vouchers have more than one set of those numbers.

Re: Payment

RosieR — Tue, 06 Apr 2021 19:54:00 GMT

@adeyemibunmi wrote:
My account got suspended, I bought a payment voucher and I have tried to input the 12 digit pin on the receipt both on the website and through 611 but it keeps saying can’t process payment. What should I do?

Hi @adeyemibunmi wait an hour before you try again. Before you try again, delete browsing history and cache on your device. Be sure to enter the 12-digit pin#.

Please keep us posted. thanks in advance

RosieR

Re: Payment

adeyemibunmi — Tue, 06 Apr 2021 19:56:34 GMT

Just to be sure of the 12 digit pin, it’s the one with the pin# then the number right?
There is another number that says voucher# and it’s also 12 digits, it’s the first one right?

Re: Payment

dabr — Tue, 06 Apr 2021 19:57:42 GMT

@adeyemibunmi wrote:
Just to be sure of the 12 digit pin, it’s the one with the pin# then the number right?
There is another number that says voucher# and it’s also 12 digits, it’s the first one right?

@adeyemibunmi Yes it should be the one that says PIN#

Re: Payment

TheGx — Tue, 06 Apr 2021 20:23:44 GMT

@adeyemibunmi :Where did you buy voucher from? While some vouchers take longer to be able to be used, I buy from London Drugs and Shoppers Drug Mart and they can always be used right away no wait time.

Re: Payment

HALIMACS — Tue, 06 Apr 2021 20:28:27 GMT

@adeyemibunmi

Give it some time and try a bit later.

There may be two 12 digit numbers on the voucher; try both by *611 and in your self-serve account.

Re: Payment

Anonymous — Tue, 06 Apr 2021 20:37:11 GMT

@HALIMACS : The PIN # works in both the 611 and self-serve. The voucher # does _not_ work in the 611. @darlicious was apparently intending to verify that last choice. I don't recall reading that yet though. At least that was with a Superstore customer service desk voucher using the Blackhawk service.

Re: Payment

HALIMACS — Tue, 06 Apr 2021 20:50:06 GMT

I'm glad you weighed in, @Anonymous 👍

I recalled something about one vs the other being unresolved, however wasn't sure who was having that discussion.

Re: Payment

adeyemibunmi — Tue, 06 Apr 2021 21:04:00 GMT

Yeah, I also got it from shoppers drug mart. Someone else bought it for me and sent me a picture. Would that affect it

Re: Payment

Anonymous — Tue, 06 Apr 2021 21:07:45 GMT

@adeyemibunmi : Only if it's illegible of course. Did you try the 611? The voucher should be valid right away. Sometimes the site is trouble. I've never had a problem with the 611 service.