Re: Beginner’s Guide to the Community

wjwingrove — Thu, 06 Jan 2022 07:28:32 GMT

I have been locked out of my account since yesterday and I have to put more money in my account

I have been locked out since yesterday. When I try to change password it tells me I am locked out and can't change password..I tried clearing cache and incognito mode and that didn't work......Thank tou

Re: Beginner’s Guide to the Community

esjliv — Wed, 09 Jun 2021 10:56:49 GMT

@wjwingrove wrote:
I have been locked out of my account since yesterday and I have to put more money in my account
I have been locked out since yesterday. When I try to change password it tells me I am locked out and can't change password..I tried clearing cache and incognito mode and that didn't work......Thank tou

@wjwingrove

Do you have a credit card registered on your account? You can top up by calling 611 (using your Account PIN).

Also you can obtain vouchers, if you do not have a card registered, and add them by calling 611 as well.

Ask for Moderators to get you back into your Self Serve account.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

topic Re: Beginner’s Guide to the Community in Get Support

Re: Beginner’s Guide to the Community

Re: Beginner’s Guide to the Community