topic Re: How do i get Pmt refund? in Get Support

How do i get Pmt refund?

Peppertime — Thu, 06 Jan 2022 07:28:31 GMT

Initial setup didnt go thru.. second attempt did..

2 pmts taken out by Public mobille. How do i get 1 refunded back?

Re: How do i get Pmt refund?

Anonymous — Tue, 06 Apr 2021 14:37:01 GMT

@Peppertime : The first charge may just be in a Pending status and would drop off. Keep an eye on it.

Re: How do i get Pmt refund?

Peppertime — Tue, 06 Apr 2021 14:38:47 GMT

Tyvm.. Any idea how long that would take?

Re: How do i get Pmt refund?

HALIMACS — Tue, 06 Apr 2021 14:40:30 GMT

@Peppertime

Further to @Anonymous likelihood, the payment may be displaying in your available funds under your self serve account.

If so, best advice is to leave it there and it will apply toward a subsequent renewal.

Re: How do i get Pmt refund?

HALIMACS — Tue, 06 Apr 2021 14:43:40 GMT

@Peppertime

The time for a pending or unauthorised payment to drop off can range anywhere from a day to a few days, depending on the credit card provider & merchant processes.

EDIT: Point in case, I had one (not public mobile) in pending charges for 6 days before the merchant released it.

Re: How do i get Pmt refund?

Peppertime — Tue, 06 Apr 2021 14:44:00 GMT

Ok ty..

Re: How do i get Pmt refund?

Peppertime — Tue, 06 Apr 2021 14:47:20 GMT

Sry i think this form is gonna take me some getting used to.. appreciate your help.. i'll post when its corrected tyvm for all u help

Re: How do i get Pmt refund?

Peppertime — Tue, 06 Apr 2021 14:54:09 GMT

Any chance u can tell me if i need to sign out of the community to leave... if so where do i find the 'logout' ? ( so new here!)

Re: How do i get Pmt refund?

kb_mv — Tue, 06 Apr 2021 16:17:38 GMT

@Peppertime wrote:
Any chance u can tell me if i need to sign out of the community to leave... if so where do i find the 'logout' ? ( so new here!)

@Peppertime I stay logged in on my computer all the time. If you want to log out go to top of page right side, see pics below....

Re: How do i get Pmt refund?

HALIMACS — Tue, 06 Apr 2021 16:43:12 GMT

@Peppertime

You're doing great - and just a small hint if you want to direct a reply to a certain user, use the @ symbol and select the user from the pull-down list.

Doing so tags the user that there is a message reply directed to them.

Go ahead - give it a try

Re: How do i get Pmt refund?

AE_Collector — Tue, 06 Apr 2021 17:08:22 GMT

@HALIMACS

Yup... it works!

AE_Collector

Re: How do i get Pmt refund?

darlicious — Tue, 06 Apr 2021 17:10:53 GMT

@Peppertime

If you use your phone to access the community its a good idea to sign out each time....out of any device that may leave your home. You can have sensitive account information in your private messages to and from moderators. Unless you ensure you delete all messages containing such info anyone who may have access to a device you remain signed into would have the ability to take over your pm account ( like if you lost your phone.)

Re: How do i get Pmt refund?

HALIMACS — Tue, 06 Apr 2021 17:15:11 GMT

yer so funny, @AE_Collector 👍

Re: How do i get Pmt refund?

AE_Collector — Tue, 06 Apr 2021 17:22:04 GMT

@HALIMACS

Just testing... you never know when something that DID work will QUIT working around here!

AE_Collector