topic Re: Activating Sim in Get Support

Activating Sim

Brenda21 — Thu, 06 Jan 2022 07:28:30 GMT

Hi, I’m trying to activate a new SIM card and port my old number. The form requests I put in my old number, however once I do, it says my number isn’t a Canadian phone number! My old number is a local Canadian phone number. I’m not sure what to do, help would be appreciated. Thanks.

Re: Activating Sim

hTideGnow — Wed, 09 Jun 2021 01:36:28 GMT

@Brenda21 Although most number could port into PM, but not all. Please use this link to check the eligibility:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

It's a Koodo site, but PM and Koodo are both part of Telus family

If it says it is eligible, then you can

1. Open a ticket with Mod first to confirm everything will work before you activate

2. or you can take the risk to activate with a new number first, and request porting after

I suggest you go with 1. just in case

Re: Activating Sim

esjliv — Wed, 09 Jun 2021 01:50:10 GMT

@Brenda21 wrote:
Hi, I’m trying to activate a new SIM card and port my old number. The form requests I put in my old number, however once I do, it says my number isn’t a Canadian phone number! My old number is a local Canadian phone number. I’m not sure what to do, help would be appreciated. Thanks.

Hi @Brenda21 are you sure you are entering the number correctly?

If you want to ensure you have a number that is portable to Public Mobile confirm with the Moderators.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Activating Sim

computergeek541 — Wed, 09 Jun 2021 02:24:47 GMT

@Brenda21 wrote:
Hi, I’m trying to activate a new SIM card and port my old number. The form requests I put in my old number, however once I do, it says my number isn’t a Canadian phone number! My old number is a local Canadian phone number. I’m not sure what to do, help would be appreciated. Thanks.

Which carrier is the phone number coming from, and more specifically, which city is the phone number from? If you go to CNA - CO Code Status (cnac.ca) , only numbers from places that Telus Mobility also offers phone numbers for can be ported to Public Mobile.

Re: Activating Sim

Brenda21 — Wed, 09 Jun 2021 02:57:22 GMT

The carrier is Koodo, and the area code for the phone number is 226 - Kitchener. I’m not exactly sure how to read that. The first 6 numbers are 226-792 ; this appears available on the chart, if I’m understanding it correctly.

Re: Activating Sim

hTideGnow — Wed, 09 Jun 2021 03:03:28 GMT

@Brenda21 are you with Koodo Prepaid service? If so, this is the step for porting

Those that wish to transfer an existing number from Koodo Prepaid or PC Mobile will continue to complete their activation with a new number, then reach out to our Moderator team to transfer their existing number to Public Mobile.

Transferring or Changing your Phone Number - Community (publicmobile.ca)

Since you are with Koodo, you can for sure port into PM.

Re: Activating Sim

computergeek541 — Wed, 09 Jun 2021 03:08:10 GMT

@Brenda21 wrote:
The carrier is Koodo, and the area code for the phone number is 226 - Kitchener. I’m not exactly sure how to read that. The first 6 numbers are 226-792 ; this appears available on the chart, if I’m understanding it correctly.

Assuming that the Koodo account is still open, the number is certainly eligible for porting. Koodo and Public Mobile are both Telus brands.

Re: Activating Sim

Brenda21 — Wed, 09 Jun 2021 03:10:47 GMT

Thank you. I checked with the link and it’s an eligible phone #. I’ve submitted a ticket to the moderator team, however it asked me for details to my PM account…which I don’t have, due to activation being unsuccessful. I’ve just put my Koodo account information for that.

Re: Activating Sim

Brenda21 — Wed, 09 Jun 2021 03:12:32 GMT

I see. I am with Koodo prepaid. Thank you. I’ll do that.

Re: Activating Sim

BKNS27 — Wed, 09 Jun 2021 03:12:34 GMT

@Brenda21

Since you are porting from a Telus mid-tier Kodoo, it shouldn't be a problem.

You need to contact a PM moderator to help you complete your porting by clicking on the SIMon chat button and ask to contact a moderator.

You may need to keep the Kodoo SIM in the phone just incase you get a text from Kodoo confirming with a YES that you are porting over.

Re: Activating Sim

computergeek541 — Wed, 09 Jun 2021 03:13:57 GMT

@Brenda21 wrote:
Thank you. I checked with the link and it’s an eligible phone #. I’ve submitted a ticket to the moderator team, however it asked me for details to my PM account…which I don’t have, due to activation being unsuccessful. I’ve just put my Koodo account information for that.

So, the activation never completed? If that's the case, I would suggest completing the acivation by taking a new Kitchener phone number. And since it's a prepaid Koodo number that you're transfering, then you'll need to open the ticket to transfer the number over. However, you can't do that until you have an acive Public Mobile account.

Re: Activating Sim

Anonymous — Wed, 09 Jun 2021 03:19:40 GMT

@Brenda21 : I wonder that this would actually work. Activate by picking a new AB #. The plan should be charged GST-only. Then you port your proper # over. The next renewal should then charge your 13%. (assuming using a payment card)

Re: Activating Sim

computergeek541 — Wed, 09 Jun 2021 03:35:21 GMT

@Anonymous wrote:
@Brenda21 : I wonder that this would actually work. Activate by picking a new AB #.

It doesn't matter which city and province the activated Public Mobile number is from,, only that the incoming number is porting eligible to Public Mobile - which Kitchener, Ontario phone numbers are. Let's asusme though that it does matter, and the the number first has to be changed to a Kitchener number before porting another Kitchener phone number in. Customers are permitted four phone number changes per 30 days, so this task would be achievable if that procedure ends up being needed.

Re: Activating Sim

darlicious — Wed, 09 Jun 2021 05:47:14 GMT

@Anonymous

Yes that would totally work. You activate with an Alberta number and pay gst only. In fact you could then top up your account to cover the next few renewals then contact the moderators to perform the number transfer. After its complete then the OP would pay the additional 8% pst on any payments going forward.

Re: Activating Sim

welcomehilary30 — Wed, 28 Jul 2021 21:23:43 GMT

I can't receive a code with my old email xxxxxxxxxxxc, can you change that email on xxxxxxxxxxx because I don't have access on that previous email

edited by computergeek541: e-mail addresses removed

Re: Activating Sim

darlicious — Wed, 28 Jul 2021 20:45:18 GMT

@welcomehilary30

Just to be safe edit out your email so it doesn't get spammed. Are you trying to swap your sim card? If you can't do 2FA verification then you can contact the moderators and verify with them and they will do the sim swap for you.

If simon gives you trouble verifying to submit your support request ticket then follow this method to send a private message....

Send a private message... Contact the moderators by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:

Full name and address on pm account. ( Or province and postal code for newer accounts.)
Email, phone # and pin #.

If you cannot remember your pin # include at least three ( if they apply)of the following:

Date of birth (n/a on newer accounts.)
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question and answer.
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Any rewards in your account.
Autopay y/n?
Account #.
Frequently called/texted phone numbers in the last 30 days.

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the moderators. Responding promptly will speed up service times.

Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.

To send a private message to the moderators click below: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@welcomehilary30 wrote:
I can't receive a code with my old email xxxxxx@xxx, can you change that email on xxxxx@xxx because I don't have access on that previous email

or if its something else then give us more details.....you change your email too when you get in contact with the mods but have your credit card on file handy for verifying purposes.

Re: Activating Sim

Anonymous — Wed, 28 Jul 2021 20:34:01 GMT

@welcomehilary30

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: Activating Sim

darlicious — Wed, 28 Jul 2021 20:44:33 GMT

@welcomehilary30

I am not a fan of Simple--Simon but that's just me.

@computergeek541 @Dunkman

I think some email editing is in order....please and thank you.

Re: Activating Sim

Shoaib11 — Sat, 11 Sep 2021 21:28:35 GMT

I received new Public Mobile Sim Card. I inserted in unlock phone and message is sim is not registered on network. I tried with different phone sets, but message is same. I tried all options including restarting phone etc? but all in vain. Is there any contact number to call for technical support?

Re: Activating Sim

JK8 — Sat, 11 Sep 2021 21:32:11 GMT

@Shoaib11

Did you activate the sim?

https://publicmobile.ca/en/bc/portal/activation