topic Re: Plan active but cell not working in Get Support

Plan active but cell not working

Veos2015 — Tue, 04 Jan 2022 18:49:10 GMT

I paid my bill today and my plan is active but my cellphone is not working. I cannot call or text

Re: Plan active but cell not working

Luddite — Wed, 24 May 2017 19:36:47 GMT

Try:

- reboot the phone

- toggle airplane mode off/on

Did you change your plan?

Re: Plan active but cell not working

Veos2015 — Wed, 24 May 2017 19:38:45 GMT

Yes i did change the plan

Re: Plan active but cell not working

Luddite — Wed, 24 May 2017 19:46:06 GMT

Then you will need to send a private message to any moderator. Just include your phone number and a description of the plan you want. http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Plan active but cell not working

Veos2015 — Thu, 25 May 2017 11:20:27 GMT

They dont rep'y

Re: Plan active but cell not working

srlawren — Thu, 25 May 2017 19:10:14 GMT

@Shazia_K can you please follow up with @Veos2015? Unless this has already been resolved. But it sounds like it may have not been dealt with yet. Thank you!

Re: Plan active but cell not working

Shazia_K — Thu, 25 May 2017 19:14:13 GMT

Hello @Veos2015,

Sorry to hear about this,

We did not receive any message from you, can you please send one with your Public Mobile phone number?

Thank you, @srlawren

Shazia