topic Re: Account Deactivated in Get Support

Account Deactivated

Sadaqat — Thu, 06 Jan 2022 07:27:38 GMT

I saw from another message that someone else had the same problem. My account deactivated from a missed payment even though I have autopay. According to the other message, there was an autopay system failure yesterday. My question is do I have to manually pay now, or will it automatically pay by itself and ill get my account back. Because when I log in to my account, there's a message saying I missed my payment, but to ignore it if I have autopay enabled.

Re: Account Deactivated

computergeek541 — Sun, 04 Apr 2021 02:43:53 GMT

@Sadaqat wrote:
I saw from another message that someone else had the same problem. My account deactivated from a missed payment even though I have autopay. According to the other message, there was an autopay system failure yesterday. My question is do I have to manually pay now, or will it automatically pay by itself and ill get my account back. Because when I log in to my account, there's a message saying I missed my payment, but to ignore it if I have autopay enabled.

Yes, you need to make a manual payment to get your service working again if it has stopped working.

Re: Account Deactivated

esjliv — Sun, 04 Apr 2021 02:45:21 GMT

@Sadaqat wrote:
I saw from another message that someone else had the same problem. My account deactivated from a missed payment even though I have autopay. According to the other message, there was an autopay system failure yesterday. My question is do I have to manually pay now, or will it automatically pay by itself and ill get my account back. Because when I log in to my account, there's a message saying I missed my payment, but to ignore it if I have autopay enabled.

@Sadaqat make a payment by calling 611 on your device if credit card is registered to your account.

Re: Account Deactivated

esjliv — Sun, 04 Apr 2021 04:21:20 GMT

@Sadaqat I should have mentioned...if your services are working and you see an "expired" or "suspended" message on your self serve account, then ignore those messages. It is just normal renewal process.

But if you have no sevices, then Yes, your autopay likely failed and you will need to make a manual payment.

Re: Account Deactivated

Steffen1972 — Sun, 04 Apr 2021 23:09:13 GMT

So I added 25 dollars to.phone just to get by for a week

It says I have 35 dollars but it's not activated

Re: Account Deactivated

darlicious — Sun, 04 Apr 2021 23:33:45 GMT

@Steffen1972

How much is your plan? You have to pay the full plan amount to reactivate your service. If your balance is more than your plan amount ( not counting any rewards) then click on reactivate. If your account status changes to active log out and reboot.

If nothing happens the go to the usage or plans page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Is it showing active? If so log out and reboot.

** Make sure you have enough to cover your plan not your amount owing.