topic Re: Not receiving emails, and call waiting isn't working in Get Support

Not receiving emails, and call waiting isn't working

Fink1983 — Tue, 04 Jan 2022 18:49:03 GMT

I am having an issue with my phone that started today. My email service has stopped working to my phone. Still works to my computer just fine but phone isn't getting any emails. As my call waiting stopped working as well. If someone could help me out why these services have stopped working.

Re: Not receiving emails, and call waiting isn't working

Cyber — Fri, 24 Jul 2015 19:30:48 GMT

@Fink1983,

Did you try to reboot your phone ?

Which email application are you using ?

Re: Not receiving emails, and call waiting isn't working

Fink1983 — Fri, 24 Jul 2015 19:32:59 GMT

Yes I have rebooted the phone, that didn't change anything. And I am using email from ipages, it has been working great for 6 months until today just stopped. Couldn't receive email or call waiting. Email service is working great on my computer they are coming there just fine

Re: Not receiving emails, and call waiting isn't working

Martin — Fri, 24 Jul 2015 19:38:54 GMT

Hello,

Have you logged into your self-serve account in order to check that the service status is active. If it is not, that means that your service has been suspended, in which case full payment must be made for a 30-day billing cycle in order for service restoration to occur.

I hope this solves your problem.

Re: Not receiving emails, and call waiting isn't working

Fink1983 — Fri, 24 Jul 2015 19:43:07 GMT

I have 80 over flow in my account so I dont have any service interruptions. And I still pay the bill monthly so I know for sure I won't have any interruptions.

Re: Not receiving emails, and call waiting isn't working

Cyber — Fri, 24 Jul 2015 19:43:38 GMT

@Fink1983,

Are you able to place calls ?

Re: Not receiving emails, and call waiting isn't working

Fink1983 — Fri, 24 Jul 2015 19:46:27 GMT

Yes just the two features aren't working.

@Cyber wrote:
@Fink1983,

Are you able to place calls ?

Re: Not receiving emails, and call waiting isn't working

Luddite — Fri, 24 Jul 2015 20:00:42 GMT

Just a thought, but could you test email function by joining a wifi network? That should reveal the problem as phone or network.

Plus I noticed the following on sister Koodo:

How do I use Call Waiting?

There are no standard steps for picking up your waiting call because the process is different from phone to phone. Check out your phone's user guide.