topic Plan Expired in Get Support

Plan Expired

Jedi180 — Thu, 06 Jan 2022 07:27:17 GMT

My plan says that it expired but my credit card is still good. Please help! I need to make and receive calls. Thank you!

@CS_Agent

Re: Plan Expired

cavemantoronto — Sat, 03 Apr 2021 04:02:20 GMT

@Jedi180 wrote:
My plan says that it expired but my credit card is still good. Please help! I need to make and receive calls. Thank you!

@CS_Agent

it says that every renewal. See if your phone works. if your phone works, you're ok. if phone doesn't work, make a manual payment.

Re: Plan Expired

ChuckYeah — Sat, 03 Apr 2021 04:07:29 GMT

Yeah as @cavemantoronto says, if this is your renewal date, you'll see this until tomorrow morning. If your phone continues to work, there's nothing to worry about.

Re: Plan Expired

Jedi180 — Sat, 03 Apr 2021 04:26:34 GMT

Thanks for your response. The phone didn't work. I just made a manual payment and it worked. I got that advice from reading the other posting regarding this autopay issue.

Re: Plan Expired

cavemantoronto — Sat, 03 Apr 2021 04:28:24 GMT

@Jedi180 wrote:
Thanks for your response. The phone didn't work. I just made a manual payment and it worked. I got that advice from reading the other posting regarding this autopay issue.

Public Mobile had problems with autopay yesterday. Everyone impacted should just make the payment and not wait for Public to fix it.

Re: Plan Expired

Ernest — Sat, 03 Apr 2021 16:57:11 GMT

Neither did my AutoPay work two days ago. But I just added funds manually just now, and now works like a charm. Technical hiccups do happen, understandably. But glad it works now. My AutoPay did not charge my credit card, so that was great. Remained on AutoPay for future renewals.