topic Re: Problem with Provincial Talk Plan in Get Support

Re: Problem with Provincial Talk Plan

fannycb — Tue, 04 Jan 2022 18:49:03 GMT

Hello, I chane my plan yestertay to the provincial unlimited talk and I'm unable since then to make any call. I tried many number in the province. Can you help me please . The operator says it is not included in my plan. I tried restarting my phone but nothing. thank you

Re: Problem with Provincial Talk Plan

stonechucker — Wed, 24 May 2017 15:48:34 GMT

I had this problem yesterday for the first time, on my province wide plan also.

i had a number entered as (519)xxx-xxxx which is a long distance, provincial call, in a different area code. I am in area code 226, which is geographically the same area of Ontario. I had to put +1 in front of my desired call destination, for it to work.

Re: Problem with Provincial Talk Plan

Acekiller — Wed, 24 May 2017 17:24:37 GMT

sounds like one of those unfortunate glitch. One of the mods would be able to help.

@Mary_M can you assist?

Re: Problem with Provincial Talk Plan

Luddite — Wed, 24 May 2017 17:24:40 GMT

@fannycb Ignore any message about long distance charges; the call should go through. Also you can always ignore any messages suggesting extra fees. Public Moble is totally prepaid and NEVER has overage charges.

Re: Problem with Provincial Talk Plan

srlawren — Wed, 24 May 2017 18:28:07 GMT

@fannycb please try a combination of what @stonechucker and @Luddite have mentioned: dial the phone number with a 1 in front of it, and completely ignore the message that long distance charges may apply--they won't. Just stay on the line and the call should connect.

Re: Problem with Provincial Talk Plan

Shazia_K — Wed, 24 May 2017 18:33:00 GMT

Thanks @srlawren,

The issue has been resolved in a private message 🙂

Cheers,

Shazia

Re: Problem with Provincial Talk Plan

stonechucker — Thu, 25 May 2017 01:19:54 GMT

@srlawren, I thought it was just the long distance warning too at first, but in this case I'm talking about, it truly was a message about talk not being active on my account.

i may have confused which phone call I was making, as I called various 519 numbers yesterday. One of them had an extension added as x####, and as a result, wouldn't complete at all. I didn't notice until inspected the number listed in the contact, and then edited the x, to the 'pause' function. Once I fixed that, it dial properly.

Re: Problem with Provincial Talk Plan

Nasim97 — Tue, 04 Jul 2017 02:23:47 GMT

Re: Problem with Provincial Talk Plan

srlawren — Tue, 04 Jul 2017 05:31:49 GMT

@Nasim97 did you have an issue you need help with?

Re: Problem with Provincial Talk Plan

Nasim97 — Thu, 06 Jul 2017 21:59:05 GMT

hello

need help , having Problem with Provincial Talk Plan

Re: Problem with Provincial Talk Plan

srlawren — Fri, 07 Jul 2017 01:01:35 GMT

@Nasim97 would love to try to help. what specific problem are you having with your provincial talk plan?