topic Re: Phone Service not working in Get Support

Re: Phone Service not working

jeppy74 — Thu, 06 Jan 2022 07:27:12 GMT

I was able to hear my phone ring but could not pick up the call so I bought a new phone yesterday and transferred my sim card to the new phone. Now I cannot receive calls.

Please help me as to what I can do. I am on auto pay and have never missed a payment.

Denise

Re: Phone Service not working

Dunkman — Fri, 02 Apr 2021 22:30:44 GMT

@jeppy74 wrote:
I was able to hear my phone ring but could not pick up the call so I bought a new phone yesterday and transferred my sim card to the new phone. Now I cannot receive calls.
Please help me as to what I can do. I am on auto pay and have never missed a payment.
Denise

@jeppy74

More details would be helpful.

Is your account status active or suspended?

Does text and data work?

Which plan are you on?

Which phone are you using now?

P.S. I will also start your own thread for your issue.

Re: Phone Service not working

HALIMACS — Fri, 02 Apr 2021 22:35:52 GMT

@jeppy74 wrote:
I was able to hear my phone ring but could not pick up the call so I bought a new phone yesterday and transferred my sim card to the new phone. Now I cannot receive calls.
Please help me as to what I can do. I am on auto pay and have never missed a payment.
Denise

@jeppy74

Do all other calling features work (calling out, texting in and out)

Sign into self-serve to ensure account status is "active"

Try:

rebooting phone
toggle airplane mode off/on
reset network settings

(EDIT: I presume you haven't recently activated here at Public Mobile and just moved here from another provider? Or were you an existing PM customer before today?)

Re: Phone Service not working

esjliv — Fri, 02 Apr 2021 23:30:34 GMT

@jeppy74 wrote:
I was able to hear my phone ring but could not pick up the call so I bought a new phone yesterday and transferred my sim card to the new phone. Now I cannot receive calls.
Please help me as to what I can do. I am on auto pay and have never missed a payment.
Denise

@jeppy74 did you buy a new phone or used?

If it was used from a previous owner, ensure it is unlocked from it's previous provider.

What exactly are you experiencing services-wise, or is there any message on your phone?