topic Re: Cannot make calls or receive calls in Get Support

Cannot make calls or receive calls

lloydd — Thu, 06 Jan 2022 07:26:52 GMT

I cannot make it receive calls

Re: Cannot make calls or receive calls

computergeek541 — Fri, 02 Apr 2021 18:53:27 GMT

@lloydd wrote:
I cannot make it receive calls

Did you just activate? Did calls ever work? Today, there were some issues with autopay paymnents. Was today your renewal day?

Re: Cannot make calls or receive calls

hTideGnow — Fri, 02 Apr 2021 18:56:11 GMT

did you check your self serve account ?? any chance it is due for payment today?

There has been issue today with Autopsy today.

if it is due today and autopay failed, account will be suspended. Need to pay manually to resume service.

Re: Cannot make calls or receive calls

lloydd — Fri, 02 Apr 2021 18:58:58 GMT

in my self serve account the autopay is due on 5th April, however when I called *611 it says 2nd April, however I made payment today just to be on safe side

Re: Cannot make calls or receive calls

esjliv — Fri, 02 Apr 2021 19:00:57 GMT

@lloydd wrote:
in my self serve account the autopay is due on 5th April, however when I called *611 it says 2nd April, however I made payment today just to be on safe side

@lloydd did making a payment help you with being able to make and receive calls?.....I GUESS NOT, since you posted here. duh.

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Re: Cannot make calls or receive calls

lloydd — Fri, 02 Apr 2021 19:02:38 GMT

It is a bit confusing as I said earlier, online account says auto pay is on 5th April however when I called *611 it says 2nd april

Re: Cannot make calls or receive calls

HALIMACS — Fri, 02 Apr 2021 19:03:22 GMT

@lloydd

Make manual payment.

Reactivate account.

There have been renewal problems ALL day. No fault of your own...

Re: Cannot make calls or receive calls

lloydd — Fri, 02 Apr 2021 19:04:47 GMT

I made manual payment already, even though online account says account active

Re: Cannot make calls or receive calls

hTideGnow — Fri, 02 Apr 2021 20:15:23 GMT

@lloydd , you paid manually but is the service working now? If still no service, try reboot your phone

Re: Cannot make calls or receive calls

HALIMACS — Fri, 02 Apr 2021 20:52:57 GMT

@lloydd

Try the following:

Remove SIM card, reinsert
Toggle airplane mode on and off
Reset network connections
Reboot phone

If that doesn't work, try manually adding another payment to the account- worst case scenario it will rest in your available funds and can be used for the next renewal payment. It will not be lost.