topic Re: My data is not working in Get Support

My data is not working

juliedmtm — Thu, 06 Jan 2022 07:26:27 GMT

Hello, I am in NB Canada. I got a message that I had used most of my data before the renewal date. I added some money to the account and that seemed to work. Today there was a credit to my account, however I could not access data. I changed my plan to a new one. It is still not letting me access data. What am I doing wrong?

Re: My data is not working

juliedmtm — Sat, 05 Jun 2021 01:26:10 GMT

It is working now! I probably was a bit impatient. Thank you for considering my problem. Have a great weekend.

Re: My data is not working

computergeek541 — Sat, 05 Jun 2021 01:40:30 GMT

@juliedmtm wrote:
Hello, I am in NB Canada. I got a message that I had used most of my data before the renewal date. I added some money to the account and that seemed to work. Today there was a credit to my account, however I could not access data. I changed my plan to a new one. It is still not letting me access data. What am I doing wrong?

I know that you managed to get data working by changing your plan, but remembmer that having money in your account does not automatically re-enable data. If you run out of data again, there's always the option to purchase a data add-on. That would have the advantage of not having the possibility of losing your plan if you want to swtich back to it in the futture but it no longer being offered.