topic Re: Can't reset password in Get Support

Can't reset password

Daychr — Tue, 04 Jan 2022 18:48:54 GMT

I'm trying to purchase an add on but my password isn't working. I tried to reset it but it won't accept my secret answer. How can I sign into my account? I'm not sure how to contact suppory directly

Thanks!

Re: Can't reset password

ShawnC13 — Tue, 23 May 2017 04:27:20 GMT

@Daychr, sorry to hear that you are having issues. The only way to contact support is to send a private message to them. Unfortunately they won't be back until 9AM EST. YOu can click on @CS_Agent and then on send message to send them a private message and get them to look into your issue first thing in the morning.

Re: Can't reset password

Samianauman — Tue, 23 May 2017 04:58:59 GMT

You need mod help required here how to contact them
Contact mod dept they will help you with the process
In your private message to any moderator include whatever bits of the following info you have:
* PM account email address
* PM phone number
* Detailed explanation
* Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)
Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link then webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your reason with account and email address
Thanks

Re: Can't reset password

Samianauman — Tue, 23 May 2017 05:05:19 GMT

@ShawnC13

Sorry but @srlawren said not to use moderator_team as a source to connect with mod team

Re: Can't reset password

SD08 — Tue, 23 May 2017 05:06:52 GMT

@Daychr

As mentioned, your account needs a password reset with the help of a moderator. Since password resets are time-sensitive, and private messaging is the moderators' preferred communication channel, I recommend you turn on e-mail notifications for receipt of private messages in your community account. To do this, go to Settings -> Preferences -> Private Messenger. Tick the checkbox for "Receive email notifications for new private messages" and click save after making the change.

Re: Can't reset password

Daychr — Tue, 23 May 2017 05:30:03 GMT

Thank you everyone! I will message a mod now with my issue.

Cheers!

Re: Can't reset password

Mana — Tue, 23 May 2017 23:23:40 GMT

As pointed out by @SD08 in another post, the moderator team common inbox is still under testing, so for now it's better to send the private message to an online mod.

Please follow @Samianauman instructions to send a private message to an online mod.

It's better to send an online mod a private message in the morning.

Good luck.

Re: Can't reset password

Samianauman — Tue, 23 May 2017 23:25:29 GMT

Thx mana for supporting our suggestions
Always appreciate your help toward this community fourm