topic Re: Porting from Freedom Mobile in Get Support

Porting from Freedom Mobile

speedchamps123 — Tue, 04 Jan 2022 18:48:44 GMT

Hello,

I tried porting my number from Freedom Mobile and I get an error "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

Any help? Much appreciated.

@MarieHelene_L

Re: Porting from Freedom Mobile

Samianauman — Sun, 21 May 2017 19:16:57 GMT

Since you tag mod already what you can do click on Marie name new webpage will open scroll down all the way you will see a icon send a private msg click on it
And compose a msg
Including your email address
Sim card serial number
Old carrier number
Old carrier account number as well pin
With detail explanation
Thry will get back to you

Re: Porting from Freedom Mobile

MarieHelene_L — Sun, 21 May 2017 19:21:11 GMT

@speedchamps123

Currently working on it! I'll get back to you as soon as I manage to get this fixed 🙂

Re: Porting from Freedom Mobile

Mana — Sun, 21 May 2017 19:22:17 GMT

@Samianauman Thank you for your help.

Maybe we should make a "how to port in" sticky, if not already exists.

New people need to know that it's better to get a new number first and confirm all service and features work before porting in a new number.

Also all correct and required info needs to be entered in the port in request form.

Thank you.

Re: Porting from Freedom Mobile

MarieHelene_L — Sun, 21 May 2017 19:27:02 GMT

@speedchamps123

I contacted our porting center and they informed me that everything seems to be okay! The port is still processing therefore you should receive a text message within the next 2 hours to inform you when the port has completed. At that moment, simply reboot your phone and everything should be back to normal 🙂

If you still haven't received the text message in a couple hours, please send me a private message with your Freedom account number and I'll make sure to resubmit the request!

Thanks,

Marie

Re: Porting from Freedom Mobile

Samianauman — Sun, 21 May 2017 19:27:56 GMT

Agreed @Mana
The concept behind getting a new number first is simple if op get a new number before porting in this will get op services active first and these way at least they have services running when they request a porting old number
If they port right at activation and porting takes time sometimes since they are new to pm they get panic why they are not able to get services and issues start from there
For sure I would say new number logic works after whole activation process done then port in your old number

Re: Porting from Freedom Mobile

Mana — Sun, 21 May 2017 19:31:31 GMT

Thank you @MarieHelene_L and @Samianauman

Re: Porting from Freedom Mobile

zmh1175 — Sun, 21 May 2017 19:33:23 GMT

It is sooooo hard to port from other carrier for PM. I ported total 6. 4 of them failed. I had to email cs for help. PM system need to be upgraded for porting number.

Re: Porting from Freedom Mobile

speedchamps123 — Sun, 21 May 2017 19:36:21 GMT

Thank you everyone for your replies!

I actually got a new number before porting my old number. But everything went through, it was faster than I expected but it's all working now!

Cheers 🙂

Re: Porting from Freedom Mobile

Tallguy11 — Sun, 21 May 2017 19:42:02 GMT

I am experiencing the same problem...

Re: Porting from Freedom Mobile

MarieHelene_L — Sun, 21 May 2017 19:46:03 GMT

Hey @Tallguy11,

My colleague @Simon_O is currently working on your case! He'll get back to you shortly 🙂

Marie

Re: Porting from Freedom Mobile

Nsk143 — Sun, 21 May 2017 19:48:11 GMT

I am probably moving from freedom too after reading all details here I will be getting new number then port later on

Re: Porting from Freedom Mobile

MarieHelene_L — Sun, 21 May 2017 19:55:21 GMT

@Nsk143

Wise decision! That's what we recommend 🙂

Re: Porting from Freedom Mobile

Stickyjonz — Fri, 04 Aug 2017 04:46:23 GMT

How long does this process usually take. I ported in a Freedom Mobile number about an hour ago, but now I have no phone usage at all