topic Re: Account PIN number in Get Support

Account PIN number

Quigley — Thu, 06 Jan 2022 07:25:21 GMT

Is it possible to ask the Moderators to change your account PIN number to a new one, of your choosing?

Re: Account PIN number

dabr — Wed, 31 Mar 2021 20:52:12 GMT

@Quigley wrote:
Is it possible to ask the Moderators to change your account PIN number to a new one, of your choosing?

@Quigley ~~If you're asking about your voicemail 4 digit PIN, then the answer is yes and only moderators will be able to do that for you.~~

Edit:@Quigley Okay so to clarify you need moderators for the account PIN and not voicemail as suggested by others. I must have changed my account PIN via moderators and not the voicemail it would seem. Sorry for the confusion!

Re: Account PIN number

hTideGnow — Wed, 31 Mar 2021 20:10:18 GMT

@dabr is the account pin the same as voicemail pin? I remember setting up a pin when I activate. I never use voicemail myself so I am curious if it is the same PIN.

Re: Account PIN number

Quigley — Wed, 31 Mar 2021 20:12:08 GMT

I'm asking about changing the 4 Digit PIN you choose when you activated your self service account and plan.

Re: Account PIN number

dabr — Wed, 31 Mar 2021 20:12:51 GMT

@hTideGnow wrote:
@dabr is the account pin the same as voicemail pin? I remember setting up a pin when I activate. I never use voicemail myself so I am curious if it is the same PIN.

@hTideGnow TBH I don't remember either, as the set up was done awhile ago, so there probably are two different PINs, but I only know the one for voicemail and I had to get it changed via moderators.

Re: Account PIN number

dabr — Wed, 31 Mar 2021 20:14:38 GMT

@Quigley wrote:
I'm asking about changing the 4 Digit PIN you choose when you activated your self service account and plan.

@Quigley If you don't see an option for that when you log into your account, then I'd think you need moderators help?

Re: Account PIN number

hTideGnow — Wed, 31 Mar 2021 20:16:40 GMT

Thanks @dabr!!

@Quigley , the account pin needs to be changed by mod as well. Please open a ticket with them

Re: Account PIN number

macsal — Wed, 31 Mar 2021 20:30:50 GMT

@Quigley wrote:
Is it possible to ask the Moderators to change your account PIN number to a new one, of your choosing?

@Quigley

To change Voicemail PIN:

Press 4
Press 4 again
Press 1 to change voicemail password (4-15 digits allowed)

To change Account PIN (this is separate from your Voicemail PIN) : Contact Moderators

Here are two ways to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Account PIN number

hTideGnow — Wed, 31 Mar 2021 20:19:11 GMT

@macsal what is the initial voicemail PIN if I never use it? and Do I need to formally "activate" voicemail?

Re: Account PIN number

Quigley — Wed, 31 Mar 2021 20:24:11 GMT

@hTideGnow , @dabr

I know the Moderators would have to change it. I want to know if it can be done. Or is it allowed. That's the question. Has anyone asked the Moderators to change their account PIN number?

Re: Account PIN number

hTideGnow — Wed, 31 Mar 2021 20:23:32 GMT

@Quigley you meant if you can ask them to change to a PIN of your choice? Yes, in fact, they will ask you what you want to change to (they are not assigning you PIN)...

I kinda don't like this idea as as least one more person knows your PIN, it's not a secret only knows by you and the system.

Re: Account PIN number

macsal — Wed, 31 Mar 2021 20:23:24 GMT

@Quigley wrote:
@hTideGnow , @dabr
I know the Moderators would have to change it. I want to know if it can be done. Or is it allowed. That's the question.

@Quigley yes, it is allowed to change the account PIN via Moderators, you just have to prove your account is yours.

@hTideGnow The voicemail PIN needs to be set up/assigned by the user. If it was not set up, it can set up.

https://www.publicmobile.ca/en/qc/get-help/articles/set-up-voicemail

Re: Account PIN number

dabr — Wed, 31 Mar 2021 20:49:27 GMT

@Quigley wrote:
@hTideGnow , @dabr
I know the Moderators would have to change it. I want to know if it can be done. Or is it allowed. That's the question.

@Quigley I only see the option to change the voicemail password, so not allowed it would seem. However, it would be much better if PM did allow customers that option too.

Edit: I decided to try to reset the voicemail PIN from the account option and it actually just removed my PIN and defaulted to my phone number as being a temporary password and and I had to physically reset my voicemail PIN from the voicemail box, i,e. by accessing the voicemail on my phone keypad.

Re: Account PIN number

hTideGnow — Wed, 31 Mar 2021 20:24:17 GMT

thanks @macsal , i guess i need to start using VM.

Re: Account PIN number

Spudster — Wed, 31 Mar 2021 20:33:44 GMT

Hi @Quigley

To change your account PIN, you will need to contact the Public Mobile moderators.

Yes, they will do this for you after you have verified your account.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Account PIN number

esjliv — Wed, 31 Mar 2021 20:40:51 GMT

@hTideGnow wrote:
@dabr is the account pin the same as voicemail pin? I remember setting up a pin when I activate. I never use voicemail myself so I am curious if it is the same PIN.

HI @hTideGnow ,

Well, they could be the same, like 1111, but technically the VOICEMAIL PIN and the ACCOUNT PIN access different systems and are used separately.

...As @macsal posted.

I didn't know you could have up to 15 digits in your VOICEMAIL PIN (password) - gesh, hard enough to keep which 4 digits are for what these days.

😂

Re: Account PIN number

hTideGnow — Wed, 31 Mar 2021 20:45:53 GMT

@esjliv must be govt secret agent to use a 15 digit pin on VM.. LoL

Re: Account PIN number

computergeek541 — Wed, 31 Mar 2021 22:25:03 GMT

@hTideGnow wrote:
@macsal what is the initial voicemail PIN if I never use it? and Do I need to formally "activate" voicemail?

There is no voicemail password initially. The frist time you call in from your phone, you're asked to choose one.

Re: Account PIN number

Quigley — Wed, 31 Mar 2021 22:34:40 GMT

@computergeek541 , Is possible to have the Moderators change my self service/ account PIN number that I choose when I activated my sim card and plan? Yes or No? I know how to go about asking them, just want to know if I can and if anyone has ever asked them. Thanks

Re: Account PIN number

macsal — Wed, 31 Mar 2021 22:36:38 GMT

@Quigley wrote:
@computergeek541 , Is possible to have the Moderators change my self service/ account PIN number that I choose when I activated my sim card and plan? Yes or No? I know how to go about asking them, just want to know if I can and if anyone has ever asked them. Thanks

@Quigley you don't believe me? 😭