topic Re: Phone doesnt have Talk in the plan abruptly in Get Support

Phone doesnt have Talk in the plan abruptly

danvankampen87 — Thu, 06 Jan 2022 07:25:06 GMT

I've been on the $120/3 month cycle with unlimited talk, text and 12gb of data plan. As of today my plan shows "Expired" where the unlimited talk option is meant to go. I have a great legacy plan I dont intend to change through self serve. Why did my plan abruptly change to drop the most critical element of a phone?

Re: Phone doesnt have Talk in the plan abruptly

Anonymous — Wed, 31 Mar 2021 16:34:00 GMT

@danvankampen87 : Are your services still working? Maybe post a screenshot so we can all see what you see. Blank out personal info of course.

Re: Phone doesnt have Talk in the plan abruptly

danvankampen87 — Wed, 31 Mar 2021 16:41:42 GMT

@Anonymous

Its weird. Autopay is set up, credit card is valid, the payment is every three months but it was pulled out two months ago so its not a billing issue. Not sure what "Expired" means in the list of plan details. I am still having success with the data, getting emails etc. I just cant make phonecalls as it just plays a public mobile message saying talk isnt part of my plan and to add it to my services.

Re: Phone doesnt have Talk in the plan abruptly

hairbag1 — Wed, 31 Mar 2021 16:42:20 GMT

@danvankampen87...

is your plan features still working ? Try the talk/text/data to see if all is well.

Re: Phone doesnt have Talk in the plan abruptly

Triguy — Wed, 31 Mar 2021 16:42:34 GMT

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Re: Phone doesnt have Talk in the plan abruptly

danvankampen87 — Wed, 31 Mar 2021 16:45:59 GMT

@hairbag1 No the plan is not working. Talk is not active in my plan but SMS/Data is working. So it seems to be isolated to my talk element of the plan being broken.

Re: Phone doesnt have Talk in the plan abruptly

Anonymous — Wed, 31 Mar 2021 16:46:27 GMT

@danvankampen87 : And yet you have the provincial component. This place seemed to have poorly rolled out a change to their plans by bringing back the old provincial calling. Although that was a couple weeks ago or so now and you're just now having the problem. Not sure what the Expired indicator means here though. You have all your components. Do you remember if it ever said anything else in there? Or has this been inserted?

Try a 1 in front of your dialing. Make sure you're dialing a number that belongs to the province you're physically in.

Re: Phone doesnt have Talk in the plan abruptly

danvankampen87 — Wed, 31 Mar 2021 16:49:13 GMT

@Anonymous

I am trying to dial a 1-866 number. Trying to reach bank of montreal for an urgent message... I presume these sorts of numbers are acceptable, I called the exact same number yesterday without issue.

Re: Phone doesnt have Talk in the plan abruptly

Anonymous — Wed, 31 Mar 2021 16:56:02 GMT

@danvankampen87 : If you have some urgency then a workaround is to buy the $5 500 minute add-on. But no guarantees. Another try is to deposit the $5 in anticipation of that purchase and restart the phone. If still no go then buy the add-on. See if the call can then go through.

The last try would be using the lost/stolen function to suspend your account and then resume it after logging out and back in. Then restart the phone.

Even just trying airplane mode might do something.

None of this is guaranteed. You probably would need to contact the moderators as instructed earlier.

Re: Phone doesnt have Talk in the plan abruptly

mobilekoala — Wed, 31 Mar 2021 17:00:55 GMT

Your best bet is to purchase an add on quickly so you can make the call

Re: Phone doesnt have Talk in the plan abruptly

danvankampen87 — Wed, 31 Mar 2021 17:29:24 GMT

@mobilekoala

So I angrily added the $5 "long distance" add-on that I shouldnt need, and it still wont let me make a 1-866 call. So now Im just straight up looking at Shaw Mobile not gonna lie.

Re: Phone doesnt have Talk in the plan abruptly

AE_Collector — Wed, 31 Mar 2021 18:00:38 GMT

You will have things to be angry about over at Shaw as well so all is not lost! Are you certain that you actually bought the $5 add-on? You have to add the $5 to your plan and then go purchase the add-on. You should be able to see it on your account. Many purchase the add-on and then “think” they paid for it when in fact it doesn’t work that way, pay first then select the add-on. If you have $5 in your “Available Funds” category you haven't purchased the add-on correctly.

AE_Collector

Re: Phone doesnt have Talk in the plan abruptly

RosieR — Wed, 31 Mar 2021 18:21:01 GMT

@danvankampen87 wrote:
@mobilekoala
So I angrily added the $5 "long distance" add-on that I shouldnt need, and it still wont let me make a 1-866 call. So now Im just straight up looking at Shaw Mobile not gonna lie.

Hi @danvankampen87 contact the moderators asap and if you don't need the add-on you just purchased, ask them (nicely if you could) to give you credit for $5. Where are you located? I ask because there were changes made on March 16 that affected Winnipeg and Brandon. Read this

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Manitoba-Prepaid-Network/m-p/650309/highlight/true#M129645

If not, and you feel that you might get a better deal with Shaw, then by all means do so.

Please keep us posted. thanks in advance.

RosieR

Re: Phone doesnt have Talk in the plan abruptly

danvankampen87 — Wed, 31 Mar 2021 18:22:05 GMT

@RosieR I have sent a moderator message. I am located in Calgary.

Re: Phone doesnt have Talk in the plan abruptly

RosieR — Wed, 31 Mar 2021 18:33:01 GMT

@danvankampen87 wrote:
@RosieR I have sent a moderator message. I am located in Calgary.

Hi @danvankampen87 good to hear that you had contacted the Moderator_Team. Expect a reply with 2-48 hrs (much faster response these days). Keep an eye on the envelope icon on top right for a number to pop up... that would be the moderator's reply.

In the meantime, log in your self serve account https://selfserve.publicmobile.ca/

Does it show Expired in your overview page? If yes, click the Reactivate Current Plan as shown on the image.

You might also try to reboot. Delete your browsing history and cache, before you log back in. If necessary, use a different browser and use incognito mode.

Please keep up posted. thanks in advance.

RosieR

Re: Phone doesnt have Talk in the plan abruptly

darlicious — Wed, 31 Mar 2021 18:36:12 GMT

@danvankampen87

Can you still recieve incoming calling? If it is just outgoing then it has to do with the glitch that first appeared again about 2 months ago. As suggested to you the old temporary fix was for pm to give all affected customers the $5/500 min add on while they sorted out the issue. Purchasing this add on should have fixed the issue for you ( If you added it correctly.)

When others reported this issue no one had mentioned the "expired" message in their account. I'm not sure if this was overlooked or a new twist on this issue. The moderators/tech team must have figured out a fix as there have been no further complaints since the recent reoccurence of the issue. Ask the moderators to credit back the $5 you spent purchasing the add on. Please report back the fix you recieve so we can pass it on to others that encounter this issue.

Re: Phone doesnt have Talk in the plan abruptly

danvankampen87 — Wed, 31 Mar 2021 19:22:11 GMT

@darlicious @RosieR The account is showing as Active. I bought the $5 addon so im confused as to what the issue is.

Re: Phone doesnt have Talk in the plan abruptly

macsal — Wed, 31 Mar 2021 20:09:03 GMT

@danvankampen87 wrote:
@darlicious @RosieR The account is showing as Active. I bought the $5 addon so im confused as to what the issue is.

@danvankampen87 , oh my, having a tough go, sorry to hear it.

Have you tried basic trouble shooting?

turn off your phone, leave off for a little bit, then reboot
removing your SIM for a few minutes, then reinserting it
go into airplane mode for a few minutes, then going back to regular mode
reset network settings

Are you in Manitoba, by any chance....just to rule this out:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Manitoba-Prepaid-Network/m-p/650309/highlight/true#M129645

That "-Expired" is weird and would concern me too, If I saw that on my account. Maybe just glitch, but definitely want the ability use calling features!

Re: Phone doesnt have Talk in the plan abruptly

darlicious — Wed, 31 Mar 2021 22:33:35 GMT

@danvankampen87

This is the announcement of the original issue in 2019. This might a similar problem to what you are currently experiencing......

Are you still waiting to hear back from the moderators? Maybe you should add fongo to cover your current outbound calling.

https://productioncommunity.publicmobile.ca/t5/Announcements/RESOLVED-Select-customers-on-Province-wide-talk-plans/m-p/340724#M25083

Re: Phone doesnt have Talk in the plan abruptly

computergeek541 — Wed, 31 Mar 2021 22:22:28 GMT

@macsal wrote:
@danvankampen87 wrote:
@darlicious @RosieR The account is showing as Active. I bought the $5 addon so im confused as to what the issue is.
@danvankampen87 , oh my, having a tough go, sorry to hear it.

Have you tried basic trouble shooting?
turn off your phone, leave off for a little bit, then reboot
removing your SIM for a few minutes, then reinserting it
go into airplane mode for a few minutes, then going back to regular mode
reset network settings
Are you in Manitoba, by any chance....just to rule this out:
https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Manitoba-Prepaid-Network/m-p/650309/highlight/true#M129645

That "-Expired" is weird and would concern me too, If I saw that on my account. Maybe just glitch, but definitely want the ability use calling features!

Those plan detials are nothing but text descriptions. They really could say anything and it wouldn't make a different to your service. The Fall Promo 2016 for whatever reason, had the word "expired" to the description. Ignore this message.