topic Re: Number ported successfully ? in Get Support

Number ported successfully ?

rogerrulez — Tue, 04 Jan 2022 18:48:35 GMT

Hi, 2 days ago I signed up for PM and I ported my number from Chatr late at night. I don't have any service and although the old sim is still "active" when I log into Chatr it says my account has been cancelled. But I cannot send or receive any texts or make any calls. My phone with the PM sim shows as me having the number I ported but I suspect it has not been completed sucessfully.

No customer service to call, what the hell am i supposed to do now ??

Re: Number ported successfully ?

mimmo — Sat, 20 May 2017 17:57:50 GMT

@Shazia_K click the mods name and then select send privte message

reference this thread and send your chater account number and chatter name exatly as on bill.

also send your sim card number and email you used when you signed up.

they well take care of you.

Re: Number ported successfully ?

Mana — Sat, 20 May 2017 18:44:15 GMT

@rogerrulez sorry to hear about your trouble.

Have you tried turning off your phone, remove your sim card, then reinserting it and powering back up the phone?

If that doesn't work, please send a private message to an online mod as @mimmo suggested.

Please note that PM is an all inclusive online only service, there are no call centres.

If someone had recommended PM to you, they should've told you that.

But don't worry, the mods are really good here and your issue will be resolved promptly.

@Simon_O can you please help out @rogerrulez. ?

Thank you.

Re: Number ported successfully ?

rogerrulez — Sat, 20 May 2017 18:58:41 GMT

Yes, I have tried that.

Re: Number ported successfully ?

Mana — Sat, 20 May 2017 19:09:02 GMT

@rogerrulez I have tagged a mod name simon in the post above for you to help you out.

If you haven't already, please send a private message to Simon, listing your account number, your phone number and your issue and I am sure he will promptly assist you and resolve your issue.

But please don't post any personal contact info or account number here in the public form.

Good luck.

Re: Number ported successfully ?

computergeek541 — Sat, 20 May 2017 20:51:50 GMT

Re: Number ported successfully ?

computergeek541 — Sat, 20 May 2017 20:59:00 GMT

Since you activated your Public Mobile service 2 days ago, but only requested a port in from Chatr 1 day ago, I am going to assume that your Public Mobile service was originally working before you asked for your phone number to be transfered in.

Since you cannot make any outgoing calls, nor can you send any outgoing texts, the problem is on the Public Mobile end (if the service was working after you originally activated it). Your outgoing calls and texts would have started working immediately, even if the porting had not yet been completed, or even if Chatr rejected the request. If that's the case, you need help from a Public Mobile community moderator.

Since you say that you Chatr service is cancelled, that means that Chatr has already released the phone number to Public Mobile. It's the finalization of the phoe number transfer that would have automatically trigged the cancellation of the Chatr account.

On the other had, if your Public Mobile service never worked before you made the porting request, there could either be an activation issue or a phone compatibility problem. Many phones that Chatr has sold are 2g gsm only models, and none of those are compatible with Public Mobile service. What phone model are you using?

Re: Number ported successfully ?

rogerrulez — Sat, 20 May 2017 23:46:05 GMT

Well, I have been very busy with work filling in for a coworker who went on vacation. That's why I am only getting around to it now.

No it has not worked at all since I transferred to Public Mobile. Actually I did receive one text. Other then that nothing. I'm pretty surte it's an activation issue since my old sim card is still kind of active although the old account says cancelled.

I did provide my pin to my Chatr account when I switched and it was working then(Chatr).

I am using two different phones, Sony Xperia Z & Z3.

Re: Number ported successfully ?

will13am — Sun, 21 May 2017 00:34:35 GMT

Moderators were tagged, but no happy ending reported. What happened. I hope the stuck port problem has been resolved.

Re: Number ported successfully ?

rogerrulez — Sun, 21 May 2017 00:45:58 GMT

Nope. Not resolved yet 😕

Re: Number ported successfully ?

mimmo — Sun, 21 May 2017 04:25:12 GMT

Did the mods get in touch with you?

Re: Number ported successfully ?

computergeek541 — Sun, 21 May 2017 06:20:08 GMT

@rogerrulez wrote:
Well, I have been very busy with work filling in for a coworker who went on vacation. That's why I am only getting around to it now.
No it has not worked at all since I transferred to Public Mobile. Actually I did receive one text. Other then that nothing. I'm pretty surte it's an activation issue since my old sim card is still kind of active although the old account says cancelled.

I did provide my pin to my Chatr account when I switched and it was working then(Chatr).

.

You're probably going to need to contact Chatr customer service and ask for your Chatr account number. I've read countless times about how ports fail because people use IMEI or pin numbers. The account number (and only the account number - no pin, no imei provided during porting) is almost always best. The only time I would say not to use the account number is if it's impossible to contact your old carrier (example: can't get through to their customer service) or if for some strange reason the account number doesn't work. PIN and IMEI are really just fallbacks, and I believe that Public Mobile really needs to make account number mandatory for porting a phone number.

Phoning Chatr customer service is the only way to get your Chatr account number. It is not provided within your online account.

Re: Number ported successfully ?

rogerrulez — Sun, 21 May 2017 18:35:33 GMT

Well yeah that's what I'm thinking. But it's not readily available. Have to call them. But when I signed up all they needed was my phone number and one of many other options, one of which is the pin to my chatr account.

Been too busy at work lately to do anything and it sucks to be without any service !

Re: Number ported successfully ?

Mana — Sun, 21 May 2017 18:59:02 GMT

@rogerrulez Did you message a mod or did they get back to you yet?

Re: Number ported successfully ?

MarieHelene_L — Sun, 21 May 2017 19:04:05 GMT

@Mana

Yes I am currently speaking with @rogerrulez! The information provided during the port was incorrect so the port wasn't able to complete. As soon as he gets back to me with the correct information I'll re-submit the port request 🙂

Re: Number ported successfully ?

Mana — Sun, 21 May 2017 19:17:11 GMT

Thank you very much @MarieHelene_L for your prompt reply.

Re: Number ported successfully ?

rogerrulez — Sun, 21 May 2017 20:34:04 GMT

Sent !

Re: Number ported successfully ?

srlawren — Mon, 22 May 2017 18:57:58 GMT

@rogerrulez did @MarieHelene_L get you all fixed up? I sure hope so. Welcome to Public Mobile, by the way!

Re: Number ported successfully ?

rogerrulez — Mon, 22 May 2017 20:16:35 GMT

Yes I did. I provided my account number and everything was fine after that, excpet for sending mms which I fixed by searching through the forums. Had to add the extra apn to get it working.

So now I'm officially with public mpbile and very happy to be here !! 🙂

Re: Number ported successfully ?

rogerrulez — Mon, 22 May 2017 20:18:12 GMT

Yes that was the solution to my problem. Needed the account number to move forward. Thank you for all your help !