topic Re: Cancelling my plan in Get Support

Cancelling my plan

ScottyB — Thu, 06 Jan 2022 07:24:52 GMT

My phone is about to die and PM doesn't offer a good selection of phones in their shop nor do I want any of them. plus I'm not interested in buying a used phone, I want a new one. I read about cancelling my plan and it said to remove my credit card info and next bill payment, I will be deactivated. I literally just got billed yesterday so I do not want to wait another month to have my plan deactivated nor pay for another full month. Will I get billed for another full month if I do that? Plus my phone is about to die so I cant wait.

So what am I supposed to do to deactivate it now so I don't have to pay for another month as I need to get a new phone today or tomorrow?

Re: Cancelling my plan

Camera4617 — Tue, 30 Mar 2021 22:47:28 GMT

There is no 'bills' here as this is 'prepaid' service. If you are on autopay, just remove card and if you do that, you will not get charged and service will be suspended. I assume that you will also port your phone number so that's another way of 'cancelling your plan'.. Note, if you already paid, you will not get any refund for remaining days left in your billing cycle.

Re: Cancelling my plan

macsal — Tue, 30 Mar 2021 22:50:44 GMT

@ScottyB wrote:
My phone is about to die and PM doesn't offer a good selection of phones in their shop nor do I want any of them. plus I'm not interested in buying a used phone, I want a new one. I read about cancelling my plan and it said to remove my credit card info and next bill payment, I will be deactivated. I literally just got billed yesterday so I do not want to wait another month to have my plan deactivated nor pay for another full month. Will I get billed for another full month if I do that? Plus my phone is about to die so I cant wait.

So what am I supposed to do to deactivate it now so I don't have to pay for another month as I need to get a new phone today or tomorrow?

@ScottyB

If you paid just yesterday then you have your plan for another 30 days.

You can only cancel your account immediately if you port to another provider, but no refund will be given as this is a prepaid service.

Remove your credit card in your Self serve account and it will not renew (go into suspended status), unless you have Available Funds in your account sufficient to cover the cost of your plan.

If you do decide to buy another phone, then you have up to 90 days in suspended/nonpay status to keep your Public Mobile account and phone number. Just come back before 90 days and resume your service.

Re: Cancelling my plan

Anonymous — Tue, 30 Mar 2021 22:54:48 GMT

@ScottyB : You just said you just paid. So you're in for another 30 days. There are stores that will sell you a phone outright. Some stores have what they call unlocked phones or prepaid phones. These seem to be somewhat cheapy phones but they would work.

But certainly, people move to a big provider to get a shiny new fancy phone. But there ain't no free lunch. You're paying for it over time. Partly subsidized by remaining a customer. But it's not free.

Re: Cancelling my plan

Spudster — Tue, 30 Mar 2021 23:04:02 GMT

@ScottyB

Just because you're getting (needing) a new phone doesn't mean you have to cancel your plan with Public Mobile.

Just remove the SIM card from your dying phone, and put it in your new phone once you decide on one.

You may need to detach the adapter, or add a piece, but SIM's are transferrable between phone's so long as the SIM isn't very old and isn't a non tri-cut variety.

Re: Cancelling my plan

ScottyB — Wed, 31 Mar 2021 00:11:54 GMT

Thnxs will do that, cheers.

Re: Cancelling my plan

popping — Wed, 31 Mar 2021 00:12:58 GMT

@ScottyB wrote:
My phone is about to die and PM doesn't offer a good selection of phones in their shop nor do I want any of them. plus I'm not interested in buying a used phone, I want a new one. I read about cancelling my plan and it said to remove my credit card info and next bill payment, I will be deactivated. I literally just got billed yesterday so I do not want to wait another month to have my plan deactivated nor pay for another full month. Will I get billed for another full month if I do that? Plus my phone is about to die so I cant wait.

So what am I supposed to do to deactivate it now so I don't have to pay for another month as I need to get a new phone today or tomorrow?

If you want to go to another provider who will finance your new phone over 2 years, all you need to do is remove your autopay credit card from your account and port your number to the new provider.

If you did not pay yesterday, you cannot port your number to another provider because PM will not release any phone number which is not active.

If you paid the next 30 days of your current plan and renewed yesterday for another 30 days, keep your PM SIM card in your phone so that PM can send you a text message to confirm that you are the one who initiate the porting your phone number at your new provider. Make sure to reply YES to PM text message before PM will release your phone number to your new provider. As soon as your number is released to your new provider, you PM account will be canceled.

If your phone already dead before getting a new phone from your new provider, your can get a new plan and new phone at your new provider first. Then, put your PM SIM card in the new phone to receive the PM confirmation text message and initiate porting your PM number with your new provider.

PM service is a prepaid service. There is no refund of the unused days for your current billing cycle.

If you are buying a new phone without using mobile provider interest free financing, you can stay with PM and just insert your PM SIM card in your new phone.

Re: Cancelling my plan

ScottyB — Wed, 31 Mar 2021 00:17:59 GMT

Actually you are wrong, but thnxs for your input. I can get a brand new Samsung A51 at Best Buy through Koodo with the exact same $35 plan I have here. I only have to pay an extra $10 a month for 2 years which equates to $240 but they give me a $250 dollar gift card on top of that. So in essence, they are giving me $10 for free to get a brand new phone, the same plan with them and they also have a promotion on right now where they pay for the sim and activation fee. So sometimes the grass is greener on the other side 😉

Re: Cancelling my plan

ScottyB — Wed, 31 Mar 2021 00:18:44 GMT

If I was buying the phone outright, but I cant afford that atm, so no can do, but thnxs.

Re: Cancelling my plan

ScottyB — Wed, 31 Mar 2021 00:25:58 GMT

So just to be clear, cause someone else sent me a PM about this so I want to make sure I do it right. Do I remove my auto pay and credit card info BEFORE I get my new phone and have my number ported over or remove my auto pay and credit card info AFTER my number is ported over to my new phone?

Re: Cancelling my plan

Quigley — Wed, 31 Mar 2021 00:38:06 GMT

You should remove them FIRST, before porting out.

Re: Cancelling my plan

macsal — Wed, 31 Mar 2021 02:31:24 GMT

@ScottyB wrote:
So just to be clear, cause someone else sent me a PM about this so I want to make sure I do it right. Do I remove my auto pay and credit card info BEFORE I get my new phone and have my number ported over or remove my auto pay and credit card info AFTER my number is ported over to my new phone?

@ScottyB - remove it before your cycle is up - if you are porting out of Public Mobile.

If you port - you will not have access to your Self Serve account any longer, and your account will be closed.

Just because you remove your credit card doesn't mean your service stops; your 30 days is paid, so you will still have your service until the cycle is up.

Re: Cancelling my plan

Quigley — Wed, 31 Mar 2021 01:01:27 GMT

@macsal That's what I said already.

Re: Cancelling my plan

crustylady — Wed, 31 Mar 2021 01:59:57 GMT

Who is wrong, @ScottyB ?

That is funny.

The $10/month is taxable,

There is very likely a phone credit built into the deal - you leave before the 24 months and you owe the phone credit value remaining + remaining tab.

Does Koodo pay you for having auto-pay or each year of loyalty - NOPE.

... but you knew all this already, surely, cause you did your homework.

Re: Cancelling my plan

macsal — Wed, 31 Mar 2021 02:10:17 GMT

@Quigley perhaps, but it appears OP was looking for some verification or additional supported comments.

Re: Cancelling my plan

Quigley — Wed, 31 Mar 2021 02:13:05 GMT

@macsal That's what I did.

Re: Cancelling my plan

darlicious — Wed, 31 Mar 2021 02:25:41 GMT

@crustylady

I replied to @ScottyB in another thread with the breakdown of a koodo tab.....

Well its not exactly free....but if you stay for the length of your contract and fully pay off your "tab" then its free.....financing essentially. The koodo retail price for 64GB A51 phone is $540. Koodo gives you a $300 tab bonus. $540-$300=$240 ($10×24 months=$10 p/m+tax)+$31.20=$271.20 $271.20-$250 (best buy gift card) =$21.20 cost to you.

However if you do not fufill your obligations under the tab and are required to pay for your device outright you will be on the hook for the following:

$300+$240(or the remaining balance)=$540+tax(13%)$70.20=$610.20+$250 (gift card) =$860.20

The current amazon.ca price including taxes for the 64GB A51 $348÷24=$14 p/m -($3×12+$4×12) =$84** in rewards over 24 months means if you bought the phone outright and stayed with pm you would pay $0.50 extra per month to finance your own phone outright and you are not beholden to a provider for the next 24 months.

I could not find a $35/2.5gb plan available under the tabs offered by koodo.

**@ScottyB Since you are almost at 2 years of loyalty your rewards would be about $48+$60=$108 with the following 3 years at $72+$84+$96=$252 (autopay+loyalty only) And $96 every year after + the saved applicable taxes ($12.70)=$108.70

Re: Cancelling my plan

ScottyB — Wed, 31 Mar 2021 03:13:55 GMT

@krustlady,

I was responding to someone else, but when I reply to posts, it doesn't include them for whatever reason. Yes I understand there is tax, I do live in this country after all. I didn't include the tax as I assumed that everyone already knew that. Just like when I tell people I have a $35 plan I assume they understand simple things like tax is extra, so yes, I have done my homework thank you very much. But thanks for living up to your name, very fitting 😉

Re: Cancelling my plan

darlicious — Wed, 31 Mar 2021 03:26:50 GMT

@ScottyB

Tap the "@" key separate from any other letters ( leave a space) then the pop up window will appear with usernames or just keep typing out the names til it appears and tap on the name to autofill and it will then properly tag the member.

Enjoy your new A51....remember you have 15 days to change your mind and cancel penalty free... you know just in case. Port your number over once you are locked in with no looking back!

Re: Cancelling my plan

ScottyB — Wed, 31 Mar 2021 03:40:34 GMT

@darlicious, like I told Krustlady, I understand there is tax. However, I just did numerous searches in google and in amazon.ca and there is no new A51 for the price you listed. You must be looking at a used on for that price or the wrong phone. The best price on their website, which is the "Amazon Choice" is $347 pre tax, so your numbers area a little off. So you are looking at 392.11 which equates to $16.34/month. Either way, I have never been a fan of having to post on a community board and wait for responses from people who at times dont know what they are talking about, especially if it is a pressing matter. I would rather go to a normal provider where I can pick up the phone and call and get a live person who knows what they are talking about when I need them. I will not be breaking my plan just as I have been here for almost two years so I will do the same thing there and get benefits I prefer. Thanks for your response though.