topic Re: how to stop service in Get Support

how to stop service

holden2021 — Thu, 06 Jan 2022 07:24:24 GMT

I am going leave for a period time,if i delete the automatic payment, do i need to do anything else?

Thank you

Re: how to stop service

Anonymous — Mon, 29 Mar 2021 17:06:11 GMT

@holden2021 : Yes, toggle off autopay and maybe even remove your payment card (which would also turn off autopay obviously). Then if you don't have enough Available Funds to cover your plan cost then the service will suspend. You now have 90 days to keep the account alive. After that, the account will deactivate.

If you have enough Available Funds to cover your plan cost then you'll need to use the Lost/Stolen function to self-suspend your account before renewal. Then the same 90 day clock starts.

Before 90 days then deposit sufficient funds to cover your plan cost and you will reactivate the account.

Re: how to stop service

Spudster — Mon, 29 Mar 2021 17:07:57 GMT

@holden2021

That's all you need to do.

If you want to retain the service, on day 89 buy the cheapest plan and reactivate and then you'll have another 89 days past the end of that cycle.

Re: how to stop service

Meow — Mon, 29 Mar 2021 17:11:21 GMT

I believe, if service is deactivated then SIM cannot be reused and new one has to be obtained.

Re: how to stop service

holden2021 — Mon, 29 Mar 2021 17:13:51 GMT

GREAT👍

Re: how to stop service

esjliv — Mon, 29 Mar 2021 21:48:36 GMT

@Meow wrote:
I believe, if service is deactivated then SIM cannot be reused and new one has to be obtained.

@Meow - only if it has been deactivated/suspended/unpaid for 90 days or more.

If it was within 90 days, you can use the same SIM card.