topic Re: Local Telus Cellular Service in Get Support

Local Telus Cellular Service

roorules — Thu, 06 Jan 2022 07:24:21 GMT

My local cellular service with Telus public mobile has deteriorated over the last couple of weeks to a point where it’s virtually useless. I have been a public mobile customer for the last year and the service has been fairly decent up to this point. I can make phone calls but they rapidly deteriorate to a point where I can barely hear the person I’m phoning and they mostly cannot hear me, the service kind of flips in and out in this way. My neighbours are experiencing similar problems. This is a rural area and I have had a Uniden booster for the last 5 yrs which is working.

Re: Local Telus Cellular Service

hairbag1 — Mon, 29 Mar 2021 16:19:59 GMT

@roorules...

where are you at and what kinda phone are you using ?

Re: Local Telus Cellular Service

computergeek541 — Mon, 29 Mar 2021 16:21:24 GMT

@roorules

I know that service has gotten worse, but have you tried a different device? Some are a little better than others.

Re: Local Telus Cellular Service

Triguy — Mon, 29 Mar 2021 16:21:52 GMT

Check the coverage map.

https://www.publicmobile.ca/en/on/coverage

If you have another phone the try swapping the sim.

Re: Local Telus Cellular Service

will13am — Mon, 29 Mar 2021 16:24:38 GMT

@roorules , it might be worthwhile to check the cell tower map to confirm the cell towers in your locale. It is highly unlikely but maybe a tower was removed or relocated.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=52.000000&lng=-97.000000&zoom=4&type=Roadmap&layers=a&pid=0

Re: Local Telus Cellular Service

Spudster — Mon, 29 Mar 2021 16:26:31 GMT

@roorules

Are you by any chance in Manitoba?

See below article from a few weeks ago...

Proactively check voice coverage in Winnipeg and B... - Community (publicmobile.ca)

And this Public Mobile announcement about it:

Solved: Re: Text From PM About Changes To Manitoba Prepaid... - Page 3 - Community (publicmobile.ca)

Re: Local Telus Cellular Service

roorules — Mon, 29 Mar 2021 16:38:23 GMT

I am in eastern Manitoba about 100 km east of Winnipeg on Highway 44 roughly I have tried using two different devices and iPhone XS and a Samsung note 20 ultra.

Re: Local Telus Cellular Service

roorules — Mon, 29 Mar 2021 16:41:14 GMT

Thanks I’ll check out the articles, this could be what’s happening.

Re: Local Telus Cellular Service

AE_Collector — Mon, 29 Mar 2021 16:45:42 GMT

@roorules

Whether you may be in Manitoba was my first thought/question as well. One of two frequency bands was recently shut down in parts of Manitoba by Telus. If the change in service level for you was about March 16 or so that is almost certainly what the culprit is. And while your booster might be working, it may not operate on the remaining frequency in your area.

AE_Collector

Re: Local Telus Cellular Service

darlicious — Mon, 29 Mar 2021 16:50:23 GMT

@roorules

Near Beausejour? Your local telus tower does not have the 850mhz band. Only the 700, 1900 and 2100mhz bandz. With the recent loss of the 850mhz band by telus is proabably affecting your call quality on the 3G network.

You may have to change to rogers 😭to get good call coverage unless @sheytoon can give you some technical assistance to adjust your booster signal but it is looking bleak in your situation.

Re: Local Telus Cellular Service

darlicious — Mon, 29 Mar 2021 17:00:20 GMT

@roorules

If you are closer to Whitemouth your better option would be bell whose tower has the 850, 1700 and 2100mhz bandz but no 1900mhz band. The rogers tower there only has the 700mhz band.

Re: Local Telus Cellular Service

gpixel — Mon, 29 Mar 2021 19:17:39 GMT

@roorules I suggest switching to lucky mobile. they will be the closest to public mobiles prices.

Re: Local Telus Cellular Service

srlawren — Mon, 29 Mar 2021 19:30:18 GMT

@gpixel wrote:
@roorules I suggest switching to lucky mobile. they will be the closest to public mobiles prices.

@gpixel they are competitive in pricing, but are they in signal? It doesn't really matter how cheap the plan is if you can't use it in your main location(s)....

Re: Local Telus Cellular Service

darlicious — Mon, 29 Mar 2021 19:46:07 GMT

@gpixel

Actually @srlawren has a point in the OP's situation if they are located in the area I checked both bell and telus have issues since bell is missing the 1900mhz band and telus is missing the 850mhz band. The rogers tower near Beausejour offersball of the required bandz for calls/texts/data so for signsl the OP would be best served by rogers/fido/chatr but for price and customer service is a completely different matter.

Re: Local Telus Cellular Service

gpixel — Mon, 29 Mar 2021 23:05:52 GMT

I don't think bell was affected by this change is see bell with 1900mhz in the Winnipeg area. most towers that have the original 850mhz band also comes with 1900,2100 and 2600

although Rogers does seem to have the better reception and more towers

Re: Local Telus Cellular Service

sheytoon — Mon, 29 Mar 2021 23:17:57 GMT

Rogers and Bell coverage is identical in MB. It's worth trying a competitor as suggested.

Re: Local Telus Cellular Service

darlicious — Mon, 29 Mar 2021 23:38:24 GMT

@sheytoon

@roorules wrote:

I am in eastern Manitoba about 100 km east of Winnipeg on Highway 44

Going by @roorules approximate location near Whitemouth (about 100km east of Winnipeg) or possibly Beausejour both telus and bell are missing the opposing 3G bandz used for calling. The Rogers network infinetly would help the OP's calling issues. Would they not?

Re: Local Telus Cellular Service

sheytoon — Tue, 30 Mar 2021 02:50:16 GMT

Rogers and Bell share 100% of the towers in MB. If there's a Rogers tower nearby, Bell users will be able to use it.

Re: Local Telus Cellular Service

darlicious — Tue, 30 Mar 2021 04:07:48 GMT

@sheytoon

Looks like we have found our first pm customer adversely affected by the changes to telus' call network.....100 km away from Winnipeg mind you.

Re: Local Telus Cellular Service

roorules — Tue, 30 Mar 2021 20:29:40 GMT

Thanks for all the help, information and advice, much appreciated.
It looks like I’m going to have to switch to Rogers if I want to make phone calls, so sad I’ve been quite happy with PM and just coming up to my one year discount.