topic Re: Data not working in Get Support

Data not working

Send2ssj — Thu, 06 Jan 2022 07:24:13 GMT

Data has not been working for months just found out any ideas how to fix issue .

Anonymous — Mon, 29 Mar 2021 14:58:25 GMT

@Send2ssj : Has mobile data ever worked here? Do you see the data line item under My Data & Add-ons?

Staliger — Mon, 29 Mar 2021 14:59:43 GMT

@Send2ssj Go to self-service profile and check how many data do you have there. Di you have working data previously? Did you change your phone?

Send2ssj — Mon, 29 Mar 2021 14:59:44 GMT

let me check thx for the quick reply

esjliv — Mon, 29 Mar 2021 15:41:09 GMT

@Send2ssj wrote:
Data has not been working for months just found out any ideas how to fix issue .

@ ummm? If you just found out, how do you know if has not been working for months?

You could try:

reboot phone
toggle to airplane mode for a few minutes, then back to regular mode.
try SIM in another compatible Public Mobile device
If trying in another phone works, reset network settings on device that it does not work on.

Triguy — Mon, 29 Mar 2021 15:48:47 GMT

Log into your account to check if you have data showing. Make sure you have the correct APN settings.

Check your APN settings.

Here’s how to set up data in 3 steps:

1) Tap:

2) Input this info:

3) Leave all the other fields blank. Hit save.

Try rebooting your phone.