topic Re: Transferring or Changing your Phone Number in Get Support

Re: Transferring or Changing your Phone Number

Shashik11 — Thu, 06 Jan 2022 07:23:29 GMT

I am porting out my number to another network. My account is inactivated with your network.

Can you please send me the message to port out.

Thank you

Shashi

Re: Transferring or Changing your Phone Number

computergeek541 — Sat, 27 Mar 2021 17:43:01 GMT

@Shashik11 wrote:
Hi
I am porting out my number to another network. My account is inactivated with your network.
Can you please send me the message to port out.
Thank you
Shashi

Sorry, you cannot port out a deactivated account. If the account is fully closed, sorry but you won't be able to port out. If your account is suspended from not paying but is still open (suspended less than 90 days), you'll need to reactivate your service by making a payment.

Re: Transferring or Changing your Phone Number

esjliv — Sat, 27 Mar 2021 22:40:36 GMT

@Shashik11 wrote:
Hi
I am porting out my number to another network. My account is inactivated with your network.
Can you please send me the message to port out.
Thank you
Shashi

@Shashik11

Reactivate a suspended account online or by calling 611.

Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Then you can port out your number.

Note that if more than 90 days have passed in suspend, your account and SIM card will be permanently deactivated. And you lose your Public Mobile phone number.