topic Re: self serve account locked out in Get Support

self serve account locked out

wwg103 — Tue, 04 Jan 2022 18:48:27 GMT

Hello,

I purchased US roaming data only add on last night. Today when I arrived in US, I am not sure if the add on is working or not. Therefore, I tried to log into my account to check the status of add on. The password doesn't work and I tried a couple of times, then my account was locked out. Could you please help me and advise if the add on is working. The current carrier shows as T-mobile.

Thanks.

Re: self serve account locked out

nishufan — Fri, 19 May 2017 23:59:22 GMT

Hi @wwg103

Turn on your data roaming option to see whether you have data service. If yes, your add-on is working. If not, you can dial 1-855-4public to order one. Thank you.

If you need more info: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Learn-all-about-US-Roaming/ta-p/75772

Re: self serve account locked out

mimmo — Fri, 19 May 2017 23:56:06 GMT

Best to actually send a private message with your details. phone number etc. @Shazia_K.

click her name and the select send private message

Re: self serve account locked out

Samianauman — Sat, 20 May 2017 00:34:51 GMT

AGREED WITH @mimmo
YOU NEED QUICK RESPONSE BEST WAY TO GET RESOLVED FAST SEND A MSG TO MOD AS MIMMO SUGGESTED MOD DEPT OPEN TILL 9 PM EST TIME HOPEFULLY THEY WILL HELP YOU OUT BEFORE THEIR SHIFT ENDS

Re: self serve account locked out

wwg103 — Sat, 20 May 2017 00:58:05 GMT

Thank you!

Re: self serve account locked out

wwg103 — Sat, 20 May 2017 00:58:37 GMT

Thanks.

Re: self serve account locked out

SD08 — Sat, 20 May 2017 01:19:18 GMT

@wwg103

Your account may also need a password reset with the help of a moderator. Since password resets are time-sensitive, and private messaging is the moderators' preferred communication channel, I recommend you turn on e-mail notifications for receipt of private messages in your community account. To do this, go to Settings -> Preferences -> Private Messenger. Tick the checkbox for "Receive email notifications for new private messages" and click save after making the change.