topic Re: trying to get my plan back in Get Support

trying to get my plan back

orion2189 — Thu, 06 Jan 2022 07:23:15 GMT

My auto pay was not taken, my plan has stopped since today.

I tried to log in, couldn't, reset my password, then had to wait 1 hour. it's now been 4 and am still getting wait 1 hour message.

Re: trying to get my plan back

esjliv — Fri, 26 Mar 2021 23:54:35 GMT

@orion2189 wrote:
My auto pay was not taken, my plan has stopped since today.
I tried to log in, couldn't, reset my password, then had to wait 1 hour. it's now been 4 and am still getting wait 1 hour message.

@orion2189

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds to your Plan Amount (through SELF SERVE or by calling 611 if you have a card registered)
Method through Self-Serve account: Go to “Plan and Add-Ons” > Lost/Stolen Phone
Select Resume/Reactivate Service
Reboot

Try topping up your account in your SELF SERVE or by calling 611 to your plan amount. If still no service (still saying suspended) go into the lost/stolen feature in your SELF SERVE account and hit "Resume".

Reboot your phone.

Let Moderators know of the failed autopay.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: trying to get my plan back

HALIMACS — Fri, 26 Mar 2021 23:59:28 GMT

@orion2189

Unless you know your PIN# to make a manual payment via *611 with the registered payment card on the account, pick up a Public Mobile payment voucher and apply the payment the same way, by calling *611 from your device. (you don't need your PIN to do the voucher payment)

Re: trying to get my plan back

orion2189 — Sat, 27 Mar 2021 00:00:10 GMT

how do i get a voucher

Re: trying to get my plan back

HALIMACS — Sat, 27 Mar 2021 00:02:37 GMT

From these many locations, use store locator, @orion2189

Stores near you (publicmobile.ca)

Also see here, Pre Paid Vouchers (publicmobile.ca)